About disapprovals for product data quality violations

To ensure the success of your products and provide a good experience for people who are shopping, follow the product data specification when submitting your product data to Google. If your data doesn't meet the data quality requirements, your products and your entire Merchant Center account are subject to disapproval. Since disapproved products can't be shown in Shopping ads and free product listings, it's important that you identify the reason for disapproval and take the necessary steps to fix the issue and get approval for these products.

Note: Products submitted in feeds that have multiple countries may receive different disapprovals or warnings across multiple countries due to policy differences. Consider adjusting the selection of countries for your feed, or using the shopping_ads_excluded_countries [shopping_ads_excluded_countries] attribute to exclude countries for individual products.

Product disapprovals

Individual products submitted via data feeds and the Content API for Shopping are regularly reviewed. If the data that you provide doesn't match the product information on your website or doesn't comply with the product data specification, these products may be disapproved. Disapproved products will stop appearing in Shopping ads and free listings. You'll need to review the disapproved products and make sure that you submit accurate product data if you want to show these products on Shopping ads and free listings again.

What to do

Review the 'Item issues' tab on the Diagnostics page in your Merchant Center account to identify the disapprovals affecting products in your account. Use the 'Learn more' links to look up the specific steps to resolve the issues.

To help prevent disapprovals related to price and availability, you can enable automatic item updates, a feature that may reduce the risk of pre-emptive product disapproval for price and availability mismatches.

If you've received a disapproval, take the following steps:

  1. Make corrections to your product data and resubmit it. Ensure that you've implemented a long-term solution to prevent future violations.
  2. After you've updated any disapproved products with accurate information and then uploaded them again, they will be re-reviewed. It could take up to 12 hours to verify that the data violation has been fixed.

Note: Disapproved products will be regularly evaluated and will be reapproved if the issue is resolved. Automatically reapproved products are still subject to future disapprovals.

To help fix disapprovals related to promotional overlay on images, we recommend that you enable automatic image improvements. This feature will try to automatically fix these images by removing promotional overlays. If the removal is successful, the image will be replaced and the products will be reapproved. Learn more about automatic image improvements

Product warnings

Warnings let you know about issues that are currently limiting the performance of your ads and free listings or that may lead to product or account suspensions in the future if you don't resolve them.

Products with missing required unique product identifiers (UPIs) receive warnings. These products will continue to appear in Shopping ads and free listings, but their performance may be limited. Similar products with correct UPIs will receive higher priority to products that do not have correct UPIs.

Make sure that you provide the correct UPIs to maximise the performance of your products.

Request a review for product data GTIN requirements

Depending on the type of product that you submit, you may be required to provide unique product identifiers (such as an MPN, GTIN or brand). For some products, you will need to use the gtin [gtin] attribute. If you submit a product without the gtin [gtin] attribute when the gtin [gtin] attribute would normally be required, your product's performance may be limited, or if you submit a product with an incorrect GTIN value, your product will be disapproved.

If your product doesn't have an assigned GTIN, or you believe that the GTIN value that you've provided is correct, you can request a review through your Merchant Center account.

To request a manual review:

  1. Sign in to your Merchant Center account.
  2. From the navigation menu, click Products, then click All products.
  3. Click on the title of the products to view the individual products page.
  4. Find the 'Item status' section. Find the issue 'Policy violations: Product data GTIN requirements' and click Request review under the 'Actions' column.
  5. Review the gtin [gtin] attribute requirements related to your disapproval, then tick the box that acknowledges that you've reviewed the information.
  6. Select Request manual review.

It may take up to seven business days to complete the manual review. Products that are approved as a result of the review will be eligible to appear in Shopping ads and free listings within 24 hours.

If you'd like to see a full report of GTIN-related issues, click Products on the navigation menu, then click Diagnostics. From the Item issues tab, you can download full reports of each issue, including the affected products.

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