Set up regions

Regions are used to create custom areas within the countries. The areas can be used to set delivery costs, transit time or regional availability and pricing, depending on the availability for your country.

Country	Regional availability and pricing*	Delivery cost and transit times based on custom areas
Australia	Available	Available
Brazil	Available	Available
Canada		Available
France	Available	Available
Germany		Available
India		Available
New Zealand		Available
Russia	Available
The United Kingdom		Available
The United States	Available	Available

 

Creating custom areas is not the only way to set delivery costs for specific areas within the countries. You may also specify states, regions, territory or prefectures, depending on the countries, using the advanced delivery cost settings. Learn more about setting up delivery settings.

*The table excludes beta countries.

Example

If you're located on the east coast of the United States, you may notice higher costs and extended transit times when delivering orders to the West Coast. To account for these higher costs and extended transit times, you could set up a specific region for the West Coast and associate a longer transit time and higher delivery rate on deliveries to that region.

Instructions

Create a new region

1. Click the tools icon .
2. Select Regions under 'Tools'.
3. Click the plus button to create a new region.
4. Enter values for 'Region ID', 'Region name' and 'Country'.
   • This region ID needs to be unique for each region and must be numeric (minimum six digits) if you intend to use regional overrides.
   • The region name helps you to identify the geographical area that you want to include in your region.
   • Use the drop-down menu beside 'Country' to select which country this region will apply to.
5. Create your region using postcodes or states (depending on the availability for your country).
   • Use a ZIP code or postcode (e.g. 94043).
   • Use a range of postcodes (e.g. 94002–95460).
   • Use a range of postcodes using a prefix with a wildcard (*) (e.g. 94*).
   • Use a range of postcodes using two prefixes with wildcards (*) (e.g. 94*–95*).

     For Brazil

     • Use codes before the hyphen (e.g. if the postcode is 30260-070, use 30260).
     • Use a range of postcodes (e.g. 04538–30260).
     • Use a range of postcodes using a prefix with a wildcard (*) (e.g. 30*)
     • Use a range of postcodes using two prefixes with wildcards (*) (e.g. 30*–31*)

     For Canada

     • Use the postcode forward sortation area (FSA) identifier. Don't include local delivery units (e.g. M5H).
     • Use a range of FSAs using a prefix with a wildcard (*) (e.g. K*).

     For the United Kingdom

     Use the outward code (e.g. if the postcode is N1C 4AG, use N1C).

   • Otherwise, choose the administrative region available for your country.
   • Click Add.
6. Click Save to finish creating the region.

Edit a region

1. Click the tools icon .
2. Select Regions under 'Tools'.
3. To add or change the region name, click the text in the 'Region name' column and edit the 'Region name' field.
4. To edit postcodes:
   • Add new codes just like you did when you created the region, with one range per line. Click Add postcodes.
   • To remove a postcode, click the 'X' next to it or click Clear all to remove all postcodes.
5. Click Save to finish editing the region.

Remove a region

Before you can remove a region, make sure that it's no longer used with any of the available services.

1. Click the tools icon .
2. Select Regions under 'Tools'.
3. Click the bin icon next to the name of the region in the 'Region name' column, then click Confirm.