Set up estimated delivery time

Estimated delivery time is important information for users evaluating a possible purchase. To calculate overall delivery time, you need to specify cut-off time,  handling time and transit time.

Note: For Shopping Actions, handling time and transit time are required in Merchant Center, even when the handling time has been included in the feed using the max_handling_time [max_handling_time] attribute.

Understanding estimated delivery date

Estimated delivery date is the 'arrives by' date that customers are shown when checking out. This value is calculated as 'maximum handling days + maximum transit days'. Estimated delivery date is calculated using days, and also takes order cut-off time into account.

Holiday effects on estimated delivery date

Orders with handling or transit time that overlap with a holiday will have the estimated delivery date extended by a day. The following holidays are considered non-business days when calculating estimated delivery date:

US

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labour Day (US)
  • Thanksgiving Day
  • Christmas Day

France 

  • New Year's Day
  • Easter Monday
  • Labour Day
  • Victory in Europe Day
  • Ascension day
  • Pentecost Monday
  • Bastille Day
  • Assumption Day
  • All Saints Day
  • Armistice Day
  • Christmas Day

 

 

 

 

 

 

 

 

 

 

Here is an example of what estimated delivery date might look like with the settings below in Merchant Center:

  • Order placed after the cut-off of 3.00 p.m. EST
  • 0–1 handling days (fulfilled Monday–Friday)
  • 3–5 transit days (fulfilled Monday–Saturday)

Minimum estimated delivery date: 6 calendar days
 

Maximum estimated delivery date: 9 calendar days
Day of order Day of week Status Day of order Day of week Status
Day 1 Wednesday Order placed after cut-off Day 1 Wednesday Order placed after cut-off
Day 2 Thursday Handing time Day 2 Thursday Handling time begins (Day 0*)
Day 3 Friday Transit time Day 3 Friday Handling time ends (Day 1)
Day 4 Saturday Transit time Day 4 Saturday Transit time
Day 5 Sunday No action Day 5 Sunday No action
Day 6 Monday Transit time (including delivery day) Day 6 Monday Transit time
      Day 7 Tuesday Transit time
      Day 8 Wednesday Transit time
      Day 9 Thursday Transit time (including delivery day)

* 'Day 0' means 'same day' for orders placed before the cut-off time. For orders placed after cut-off, 'Day 0' is then the next business day. In other words, all handling time is counted starting with 'Day 0', regardless of when the order is placed in relation to the cut-off time.

If a customer places an order at 8 p.m. EST on Wednesday, at checkout, they'll see 'arrives by the following Thursday'. Since the customer missed the daily order cut-off, the delivery estimate doesn't begin calculating until the following day. Then, Shopping Actions uses the maximum handling and delivery range to calculate the arrival date ( including holidays). Keep in mind that while Merchant Center will show you a range of delivery days, the customer will see the nine-day estimate to account for any potential issues that arise during processing and delivery.

Step 1: Set up cut-off time

Cut-off time is the time by which your customer needs to place their order for it to begin processing on the same day. Orders that miss the cut-off time do not begin processing until the following business day. Cut-off time is an optional value that you can set. If you leave it blank, then the default time will be 8.00 a.m. PST.

Note: Since orders placed after the cut-off will not begin processing until the next business day, customers who miss the cut-off will see an extra business day added to their delivery estimate. 

Step 2: Set up handling time

Handling time refers to the number of business days needed to process an order before it is dispatched. Handling time normally starts when an order is placed by a customer and ends when a carrier picks up the package for delivery.

If all of your items require the same amount of time to process, handling time should be configured in Merchant Center within each delivery service. However, if the processing time varies by product, then handling time can be added to the product feed to each item using the max_handling_time [max_handling_time] and min_handling_time [min_handling_time] attributes. When handling time values exist in both Merchant Center and in the product feed, the item-level value will override the Merchant Center value for that specific item only. Learn more about the handling time attribute

Keep in mind: The recommended transit time for all products submitted in Shopping Actions is less than 10 calendar days.

To add handling time to a delivery service:

  1. Sign in to your Merchant Center account.
  2. From the page menu, click Delivery, which will take you to your 'Services' page.
  3. Click the delivery service that you'd like to edit, and scroll to 'Delivery time'.
  4. For 'Handling time', enter the minimum number of days required for processing an order, followed by the maximum number of days possible. 

Note: If you process items the same day that they are ordered, your minimum handling time is considered '0'.

Step 3: Set up transit time

This is the number of business days that it takes for a carrier to deliver a package once it is collected from your facility. Transit time has to be configured in Merchant Center, either with a single range (for example, '3–5 days'), or with multiple ranges based on transit time labels. Learn more about transit time labels 

To add transit time to a delivery service:

  1. Sign in to your Merchant Center account.
  2. From the navigation menu, click Delivery, which will take you to your 'Services' page.
  3. Click the delivery service that you'd like to edit, and scroll to 'Delivery time'.
  4. For 'Transit time', enter the minimum number of days required for delivering an order, followed by the maximum number of days possible.

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