The survey opt-in module lets customers choose whether to participate in Google Customer Reviews and also transmits the necessary transaction information to Google. This module is required on all order confirmation pages to participate in Google Customer Reviews. If you are having issues integrating the survey opt-in module, try troubleshooting.
This section includes the following topics:
If a user opts in, Google sends them a survey after the estimated delivery date of their order. For more information, see Google Customer Reviews survey.
The survey opt-in works on desktop and mobile. Make sure that you add the opt-in code snippet to both your desktop and mobile sites.
Integration instructions
To include the survey opt-in module on the order confirmation page, you must:
The survey opt-in module's code should be placed on the order confirmation page of your checkout flow(s). All confirmation pages must use HTTPS (not HTTP).
Because this module triggers the Google Customer Reviews (GCR) survey opt-in, the order details in this module must be accurate to the best of your ability.
If your checkout process uses a third-party processor, it must redirect back to the confirmation page on your domain.
Do not obscure the GCR customer survey opt-in module with any other content on your order confirmation page.
Update the DOCTYPE
Ensure that the confirmation page uses the HTML5 DOCTYPE:
<!DOCTYPE html>
This DOCTYPE must be the first line item in the HTML code on your page. Using the HTML5 DOCTYPE ensures that web browsers will render your pages in standard mode instead of quirks mode. Quirks mode refers to a technique used by some web browsers to maintain backwards compatibility with web pages designed for older browsers, instead of strictly complying with W3C and IETF standards in standard mode.
Add the opt-in code.
To give your customers the option to submit a review of their experience of buying from you, add the opt-in module to your order confirmation page.
To add the survey opt-in module to your order confirmation page:
1. Paste the following HTML snippet into your order confirmation page:
<!-- BEGIN GCR Opt-in Module Code -->
<script src="https://apis.google.com/js/platform.js?onload=renderOptIn"
async defer>
</script>
<script>
window.renderOptIn = function() {
window.gapi.load('surveyoptin', function() {
window.gapi.surveyoptin.render(
{
// REQUIRED
"merchant_id": "MERCHANT_ID",
"order_id": "ORDER_ID",
"email": "CUSTOMER_EMAIL",
"delivery_country": "COUNTRY_CODE",
"estimated_delivery_date": "YYYY-MM-DD",
// OPTIONAL
"products":[{"gtin":"GTIN1"}, {"gtin":"GTIN2">}],
"opt_in_style": "OPT_IN_STYLE"
});
});
}
</script>
<!-- END GCR Opt-in Module Code -->
Place the code just before the closing </BODY> tag. When you place the survey module code with the badge code, the order does not matter: the survey module code can be before or after the badge code.
2. Replace the variables with your site-specific, dynamic values. The following table describes the available settings:
|
Variable |
Required? |
Description |
|
MERCHANT_ID (Merchant ID) |
Required |
Your Merchant Center ID. You can get this value from the Google Merchant Center. |
|
ORDER_ID (Order ID) |
Required |
A unique ID for the order. |
|
CUSTOMER_EMAIL (Customer email) |
Required |
The customer's email address, in the format name@domain.com. |
|
COUNTRY_CODE (Country code) |
Required |
The two-letter country code identifies where the customer's order will be delivered. This value must be in ISO 3166-1 alpha-2 format. Do not use 'ZZ' for this field. For example, 'US'. |
|
ESTIMATED_DELIVERY_DATE (Estimated delivery date) |
Required |
The estimated delivery date for the order, where YYYY is the year, MM is the month and DD is the day. For example, '2016-09-13'. |
|
GTIN1, GTIN2 (GTIN) |
Optional |
Numerical GTIN values. |
|
OPT_IN_STYLE (Opt-in style) |
Optional |
Specifies how the opt-in module's dialogue box is displayed. Possible values are: 'CENTER_DIALOG': Displayed as a dialogue box in the centre of the view. 'BOTTOM_RIGHT_DIALOG': Displayed as a dialogue box in the bottom right-hand corner of the view. 'BOTTOM_LEFT_DIALOG': Displayed as a dialogue box in the bottom left-hand corner of the view. 'TOP_RIGHT_DIALOG': Displayed as a dialogue box in the top right-hand corner of the view. 'TOP_LEFT_DIALOG': Displayed as a dialogue box in the top left-hand corner of the view. 'BOTTOM_TRAY': Displayed at the bottom of the view. The default value is 'CENTER_DIALOG'. |
Specify the language that the opt-in module should use by pasting the following code snippet into your web page:
<!-- BEGIN GCR Language Code -->
<script>
window.___gcfg = {
lang: 'LANGUAGE'
};
</script>
<!-- END GCR Language Code -->
Place the code just before the closing </BODY> tag on the page. When placed with the opt-in code, the order does not matter.
Set the value of the lang parameter by replacing LANGUAGE with one of the following supported languages:
- af
- ar
- bg
- ca
- cs
- da
- de
- el
- en
- en-AU
- en-GB
- en-US
- es
- es-419
- fa
- fi
- fil
- fr
- ga
- hi
- hr
- hu
- id
- it
- iw
- ja
- ko
- lt
- lv
- ms
- nl
- no
- pl
- pt-BR
- pt-PT
- ro
- ru
- sk
- sl
- sr
- sv
- te
- th
- tr
- uk
- vi
- zh-CN
- zh-TW
If you do not specify a value for the lang parameter, the survey module uses a language setting based on the user's browsers settings.
Example survey opt-in code
The variable values are typically replaced on your order confirmation page with server-side code. The following example shows how you might implement the opt-in module code with PHP:
<!-- BEGIN GCR Opt-in Module Code -->
<script src="https://apis.google.com/js/platform.js?onload=renderOptIn"
async defer>
</script>
<script>
window.renderOptIn = function() {
window.gapi.load('surveyoptin', function() {
window.gapi.surveyoptin.render(
{
"merchant_id": 42,
"order_id": "<?php echo $order_id ?>",
"email": "<?php echo $email_address ?>",
"delivery_country": "<?php echo $user_country ?>",
"estimated_delivery_date": "<?php echo $delivery_date ?>",
"products": [{"gtin":"<?php echo $gtin_1 ?>"}, {"gtin":"<?php echo $gtin_2 ?>"}],
"opt_in_style": "BOTTOM_LEFT_DIALOG"
});
});
}
</script>
<!-- END GCR Opt-in Module Code -->
<!-- BEGIN GCR Language Code -->
<script>
window.___gcfg = {
lang: 'en_US'
};
</script>
<!-- END GCR Language Code -->
If the opt-in module does not appear on your page, or you receive error notifications when loading the page, try troubleshooting.