How to fix: Promotional overlay on image: image link [image_link]

Upload a new image

Some of your products have images with promotional text (for example, retailer logos or calls to action) or obstructing elements (for example, watermarks). Since clear images of a product help to inform online shoppers, all products in Shopping ads and free listings require an image with an unobstructed view of the product that does not contain additional promotional elements. Items that don’t meet this requirement will remain disapproved until you have updated their images. Learn more about submitting images with the image link [image_link] attribute.

Instructions

Step 1: See the affected products

1. Sign in to your Merchant Center account.
2. Select Products on the navigation menu, then click Diagnostics.
3. Click the Item issues tab to view current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

• Click the download button next to the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

• Find the issue under the “Issue” column, then click the download button at the end of the row.

To view a list of up to 50 products with this particular issue:

• Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Review and update image links

1. Filter the downloaded report so that you only see products with:
   “Issue title” = Promotional overlay on image: image link [image_link]
2. Search your product data for those products (using the ID), and make sure each product is a high-quality image without overlays.
3. Change the URL that you’ve submitted for the image link [image_link] attribute so that it points to the correct product image. Submit a new URL rather than updating an existing URL with new content, as this will force a faster fetch of the new image.

Tip: Turn on image improvements to automatically fix your images.

Step 3: Resubmit your product data

1. After you’ve updated your product data, resubmit it using one of these methods:
   • Upload a feed
   • Submit through the Content API
   • Import content from an ecommerce platform
2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
   
   Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

Step 4 (Optional): Request a review

In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue or complete the task. Learn how to find support if you use a non-Google platform.

Related links

• Image link [image_link]
• Addition image link [additional_image_link]
• About automatic image improvements