How to fix: Invalid image

Ensure the image is accessible and uses an accepted image format (JPEG, PNG, GIF)

The URL provided for the image_link attribute in your product data doesn’t lead to a valid image. For each item listed in your product data, you must provide an accessible image in an accepted format (JPEG, PNG, GIF). Items with invalid images will remain disapproved and won’t show in Shopping ads until you’ve updated the images.

If this is a new item, it will remain disapproved until Google can process the image. If it is an existing item, Google will revert to the previous image. Keep in mind that if you change the image, but keep the same URL, it could take up to 6 weeks to detect and crawl the new image. Google recommends that you change the image filename and URL when you change the image.

Learn more about submitting images for your products and about URL guidelines

Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected items for all issues:

  • Click the download button Download next to the filter button Filter , beneath the graph and above the list of issues.

To download a list (.csv) of all affected items for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.  

To see a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View samples in the “Affected items” column.

 

Step 2: Provide images that uniquely, clearly and exclusively identify each variant of the product

  1. Filter the downloaded report so that you only see products with: 
    “Issue title” = Invalid image [image_link] or
    “Issue title” = Invalid image [additional_image_link]
     
  2. Check your product data for those products (using the item ID), and make sure each item has a primary image that conforms to the data specifications.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

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