In this article
Why this issue is happening
For one or more of your products, you submitted a landing page, via the link [link] attribute or link template [link_template] attribute that can’t be accessed by Google and may also not be accessible to Google users. When the landing page linked to your ad or listing is unavailable, users have a bad experience, leading to a bad return on your ad spend. To avoid a bad user experience, we disable products that have an unavailable landing page. These products will stop showing in ads and free listings until Google can access the landing page.
We routinely crawl your landing pages to ensure that they work properly.
Example
Value provided in the link attribute: https://mystorewebsite.com/p/myproductlandingpage
Final URL: https://mystorewebsite.com/p/myproductlandingpage?region_id=123456
Value provided in the link attribute: https://mystorewebsite.com/p?offer=myproduct
Final URL: https://mystorewebsite.com/p?offer=myproduct®ion_id=123456
How to fix the issue
To resolve this issue, identify and fix the error to make sure your landing page is accessible from any device, location, or browser. You can test your current configuration with the URL Inspection Tool. Make sure to select Desktop as the type of fetch.
If you need to update the product page link for any of your products, follow the steps below:
Fix products one by one directly in Merchant Center
Fix multiple products at once
Next steps
After you fix the issue, you can ask for a website check to speed up the review and reapproval process. If you choose not to request a website check, an automatic review will still be performed at a later time.
It may take some time for your change to be reflected on the “Needs attention” page. This time allows us to verify that we can access the landing pages. If the issue is fixed, your products will start showing up in ads and free listings again.
If Google identifies that the issue still persists during the website check, you'll be notified on the "Product details" page under the "Needs attention" tab to fix the issue and resubmit for another check. After a successful check, the issue will no longer be listed on the "Needs attention" tab.