Understanding account suspension for policy violations

A suspended Merchant Center account for Google Shopping is an account that can no longer run product listings on Google Shopping. If your Google Shopping Merchant Center account is suspended, you can still sign in to look at past data. Going forward, however, you won't be able to run any product listings in this and any other related Merchant Center account. In certain cases, you may be able to make changes to your website or business practices to get the suspension removed.

Why do accounts get suspended?

We want everyone to have a safe and positive experience when visiting Google and our partner sites. To help make that a reality, we've developed a set of policies that we expect merchants to follow. When merchants don't follow these policies, we might disapprove their product listings to let them know that something's not right. When advertisers continue to break the rules or break the rules egregiously, then we may have to suspend those accounts. For example, if you sell counterfeit goods causing users poor and even harmful experience or consistently try to run product listings that are clearly violating Google Shopping Policies, for instance by promoting vouchers, your account might get suspended.

How will I know if my account gets suspended?

Let's say we think an advertiser, Mary, isn't following the Merchant Center Terms of Service or the Google Shopping Policies, then we may have to suspend her Merchant Center account, along with any related AdWords and Merchant Center accounts.

In this case, Mary will receive an email explaining that her account has been suspended due to a violation of the Merchant Center Terms of Service or the Google Shopping Policies and what steps she can take to reinstate her account. In most cases, we will give Mary 7 days to update her product data. A suspension notification message will also be displayed in Mary’s Merchant Center account.

How can my account be reinstated?

If your account has been disapproved and you would like to apply for reinstatement contact us. Our team will review your account and you will receive an email within 5 days explaining whether your account has been reinstated.

Next steps