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Why this issue is happening
There is a mismatch between the condition of the vehicle shown on your ad and the condition on the vehicle description page for one or more of your offers. Because of this, your account has been warned or suspended.
You should have received an email asking you to update your product data by a certain date so that the values in your data are consistent with those on your vehicle description page.
How to fix your issue
To resolve this issue, you must ensure the condition of the vehicle displayed on the ad matches the condition of the vehicle on your vehicle details page (VDP). Learn more about Required attributes for vehicle ads.
Ensure that the condition[condition] in your product data matches with your vehicle description page
Investigate your update process to check what could be causing the problem:
- Check the warning email for examples of products that are affected.
- Look for a common problem in your product data that could cause these mismatched prices.
- Make sure you update your vehicle description page and product data (and microdata if applicable) at the same time.
- You must provide accurate and up-to-date information regarding the condition of your vehicles in your product data in Merchant Center and on your vehicle descriptions page.
- Schedule an upload or use the Content API to immediately update your product data. This scheduling helps make sure Google has the same data as is on your vehicle description page.
- After you address the problem, update the condition
[condition]attribute in your product data to match with your vehicle description page. You can choose from the two supported values,neworused.
Resubmit your product data
After you’ve updated your product data, resubmit it using one of these methods:
Next steps
After making the necessary changes to fix your issue, request a re-review.
Learn more about the Account-level issues.
Learn how to request a review.