The "Duplicate store location" error is displayed when multiple stores in your store data source share the same identifying information, causing some to be rejected. This article will guide you on how to fix this issue by ensuring each store has a unique address, name, and phone number, and updating your store data source.
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Why this issue is happening
The “Duplicate store location” error occurs when a store data source entry is matched to a listing ID that is already being used by another store within the same data source. As a result, our system can only process one of these store data source entries, leading to the rejection of the other duplicate entries.
How to fix your issue
- Go to Data sources in your Merchant Center Settings.
- Select the Point of sale sources tab.
- Select your store data source.
- Select the download icon
to download a list (.csv) of all affected stores.
- Cross-reference the downloaded list with your uploaded store data. Update the store address, store name, and phone number for each affected store in your data source to ensure a unique combination for every store, thereby eliminating duplicate entries.
- Reupload your corrected store data to the Merchant Center using an upload method of your preference.
to download a list (.csv) of all affected stores.Next steps
Keep in mind: It may take 24-72 hours for your change to be reflected on the product’s “Needs attention” page, to resolve a “Missing valid store code” error for example.