How to fix: Offer does not exist

Inventory offers could not be matched with product data

The inventory offers in your local inventory data can’t be successfully matched with your in-store products. Merchant Center uses the ID [id] attribute provided in the local inventory data to match the inventory to the corresponding product in your account. However, in this case, no corresponding offers were found.

To view the number of inventory offers affected by this error, go to the “Data sources” section under “Settings” in your Merchant Center account, select "Supplemental sources", then on the relevant local inventory data source.

On this page

Why this issue is happening
How to fix your issue
Next steps

Why this issue is happening

For one or more products, the inventory offers don’t match your in-store products. Thus, it has been flagged as an offer that does not exist. This error occurs because you provided inventory information to a product that is not present in your Merchant Center account.

How to fix your issue

Resolve the issue

If the entire local inventory data source is affected, ensure that the primary product data source or Content API is not excluding the product from local inventory ads and/or free local listings.

Ensure that the country and content language of the local inventory data matches the country and the language of your product data source. To view the selected country and language of each product data source, go to the “Settings” tab for each respective product data source.
In your product data, ensure that you are not excluding local inventory ads and/or free local listings using the excluded destination [excluded_destination] attribute.
If the country and language for both product data sources match and in-store products are not being excluded, ensure that you either reprocess or update the local inventory data source. The local inventory data source should be updated or processed after the primary product data source is updated.

Note: You must process the product data first to ensure it can be matched with the inventory data.

If the entire local inventory data source is still affected, follow the steps below to view why your offers couldn’t be matched.

Get a list of IDs that could not be matched with your product data

In your Merchant Center account, select Settings in the left navigation menu.
Select Data sources.
Under the “Product sources” tab, select Supplemental sources.
Select the relevant local inventory data source.
Select the Last updated tab.

To download a list (.csv) of all affected offers for all issues:
1. Select Download report.
2. When the download is complete, open the file in a spreadsheet.
3. In the spreadsheet, filter the “Message” column to view all data with the “Offer does not exist” error and copy all the identified offers to a new sheet or spreadsheet file.
4. The report file will list each offer ID for each store code. You can remove duplicates from the item ID column, as this will give you a list of unique IDs that couldn’t be matched with IDs in your product data.

Important: The downloadable report contains up to 100,000 rows. If your local inventory data source contains a higher number of errors, the report won’t be able to provide a full list of affected IDs. Review the offer IDs, then, repeat steps 1–4.

Identify why inventory offer IDs couldn’t be matched

To resolve this issue, use the list of unique IDs from your local inventory data source that couldn’t be matched with your product data and follow the steps below:

Review the errors in the “Latest update” tab of your primary product data source
Products that are rejected during product data source processing won’t be included in Merchant Center and won’t be available to match against your inventory data.

Review the unique IDs from your local inventory data source against the in-store products that were rejected during the processing of your product data source. Addressing the relevant processing errors in your product data source will resolve the “Offer does not exist” errors in your local inventory data source.
Identify if the rejected offer IDs are within your internal product catalog
If there aren’t any processing errors in your product data source that correspond to the rejected IDs, run your product data source against your internal product catalog to ensure they correspond to genuine products.
- If they do correspond to genuine products, add the relevant product information for those offers to your primary data source, which is enabled for local inventory ads or free local listings. This allows your offers to be shown as in-store products on Google for your relevant stores.
- If none of the offer IDs can be found in your product catalog, the IDs might not be genuine and might’ve been introduced by a formatting error instead. Review your product data source setup and remove any incorrect data.

Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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