How to fix: Policy review pending

Wait for the policy review to complete

When you submit a promotion, your promotion will go through a policy review before it’s approved. You must wait for the promotion to get reviewed.

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Why this issue is happening

You are seeing this issue because your promotion is still under review for policy. Please wait for the review to complete.

How do I determine the status of my promotion?

Step 1 In your Merchant Center account, click promotions on the navigation menu.

Step 2 Review the “Status” column to see the status of each of your promotions.

Your promotion will be displayed with one of the following statuses: "under review", "approved", or "disapproved". Learn more about Promotion status.

Your promotion will go live after the review is complete and the promotion is approved.

The approval process typically completes within 12 hours, but can take up to 24 hours. Your promotion will be displayed with one of the following statuses under review, approved or disapproved. Learn more about Promotion status.

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