The shipping policy page is designed to enhance your shipping experience by helping you to alter and resolve shipping-related issues. The page is customized for you, offering essential guidance, KPIs related to shipping, and valuable recommendations.
This article explains how to view and make edits to the existing shipping information you've provided to Google on Merchant Center during setup.
Learn how to set up shipping settings for your entire account.
On this page
How the shipping policy table works
To get to the shipping policy table, sign in to your Merchant Center account, then select “Shipping and returns” from the left navigation menu. The shipping policy table will be visible within the “Shipping info” tab.
View and edit your shipping setup information and metrics
In the shipping policy table, you can view and edit various aspects of the shipping information you've provided Google during set up. These include:
- Overview of your shipping policy set up, including the name, information on whether the service was created manually or through the content API, and the last updated date of the shipping service.
- The shipping country, delivery source and time, shipping cost, and the number of products to which the shipping policy is applicable.
- Delivery time: Information on how you’ve set up your delivery times, whether it was manual, if you’ve added a carrier, or if you’ve linked a partner.
- Shipping cost: Information on how you’ve set up the shipping cost, whether it was based on a dimension, multiple dimensions, flat, carrier, or free.
- Status of your shipping policy
- Complete
- Error (red)
- Visibility of your shipping policy
- Green: Show on Google
- Gray: Hide on Google
- Red: Hidden on Google
Note: In case the visibility column doesn't display green, and you wish to display your shipping policy on Google, click on "Fix" to show on Google. You may also need to check your account settings and ensure that your shipping settings are properly configured.
- If you’ve created a shipping service that uses features that are only available via content API setup, you can also view:
- Subtables
- Multi-shipping rate
- Multi-carrier within a single shipping service
Note: You may not be able to edit or delete rows having an advanced Content API shipping policy because this functionality isn't supported in Merchant Center. All modifications must be completed within the Content API. If you’re encountering issues editing via the Content API, verify that your settings are correctly configured in the API.
View and fix issues
This shipping policy table includes an expandable error callout within the table, offering a more specific description of the error. The error callout will be displayed alongside the shipping policy with issues, providing comprehensive error details.
How the shipping widget table works
Below the shipping policy table, you’ll find a shipping widget table where you can edit and review your ship-from locations (warehouses).