Your Merchant Center account contains a dashboard where you can view information collected and processed by Google Customer Reviews. For initial insight on your store rating and the data collected, use the Google Customer Reviews dashboard.
On this page
Before you begin
To view information collected and processed by Google Customer Reviews:
- In your Merchant Center account, click Reviews under ACTIVITY on the left-hand side of your account.
- Select the Google Customer Reviews tab
There are 5 key metrics that show up in your Google Customer Reviews dashboard. Metrics can also be viewed in a specific country by selecting one in the dropdown.
Survey opt-ins received
This metric shows the number of customers in a given day that have opted-in to the Google Customer Reviews survey.
Surveys offered
This metric shows the number of surveys emailed to your customers in a given day. Some customers who opt-in may not be emailed a survey. Also note that there is a delay between when a customer opts-in and when a survey is sent.
Survey responses received
This metric shows the number of survey responses customers have submitted in a given day.
Store rating
This metric provides the store rating displayed within your badge, search, and Shopping ads during the time period shown.