Customer service is important for your business and your customers because it allows you to help customers solve any issues with your product or service. It also helps you build trust with your customers. So it's important that your customers know the different ways that they can reach you for support and what your preferred contact method is.
In Merchant Centre, you can add your customer support information.
Instructions
- In your Merchant Centre account, click Settings
in the left navigation menu.
- Select Business info.
- Under the 'Details' tab, locate the 'Business details' card and click Edit business details.
- Under the 'Customer service' section, provide the following information:
- Customer service website URL (such as a link to a customer service form)
- Customer service email address
- Customer service phone number
- Select the box for 'Live chat support available' if your business supports this
- Select the box for 'Chat bot support available' if your business supports this
- After providing the relevant information, select your preferred contact method.
- Click Save.