What shipping information do I need to provide?

You need to specify delivery times, shipping costs, and countries to associate this shipping information. You’ll submit this information in the “Shipping” section of your account.

Go to shipping policies

On this page

• Delivery time
• Shipping cost
• Update shipping information using Content API

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Delivery time

You’ll need to provide information about your delivery time. This includes:

• Order cut-off time is the time customers need to have an order placed to meet your delivery estimates.
• Handling time is the number of business days needed to process an order before it ships. It normally begins when an order is placed by a customer and ends when a carrier picks up the package for shipment.
• Transit time is the number of business days it takes for a carrier to deliver a package after it's picked up from your facility.

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Shipping cost

You’ll also need to tell us about your shipping cost.

Shipping cost covers the shipping carrier cost as well as other costs directly related to shipping. Costs related to shipping might include handling, delivery, shipping, logistics, or carrier fees. You’ll submit the shipping cost for a customer's location, not for a business or separate collection point.

Note: A collection point delivery is a service provided by a third-party carrier (not operated by the merchant) where items are delivered to designated pickup locations, such as UPS access points, rather than being delivered directly to the customer's address.

Rules by country

• For Canada only, submit the shipping cost exclusive of taxes.
• For Finland, Norway, and Sweden, you may alternatively submit the shipping cost to a collection point for specific carriers based on country.
  • For Norway and Sweden: PostNord, DHL, Bring, Schenker
  • For Finland: Posti.fi, DHL, Bring, Schenker, Matkahuolto
• Countries which currently allow you to share shipping costs for home and business address, or collection point delivery:
  • Argentina*
  • Austria
  • Belgium
  • Chile*
  • Czech Republic
  • Denmark
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Italy
  • France
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Spain
  • United Kingdom
• Collection points must be third-party locations, accessible to other retailers, and in close proximity to a shopper's location. Parcel lockers are a common type of collection point.
• For Argentina and Chile, you may alternatively submit the shipping cost to a store for pickup.

If you ship across borders

• In this case, you normally incur additional costs such as customs, duties or import tax. Don't include such costs unless the shipping provider is fully responsible for the handling of goods through customs and the cost is included under a shipping term on your website. Shipping should also include insurance costs related to any of the terms above.

Troubleshooting shipping issues:

• Verify that product data is submitted correctly with the required information.
• Check for country-specific rules and allowed carriers when submitting shipping costs to a collection point.
• Confirm that shipping costs are submitted for the customer's location, not a business or separate collection point (except in specified countries).
• If shipping across borders, exclude additional costs like customs and import taxes unless the provider handles customs and includes the cost on your website. Include insurance costs in shipping.

Note: Learn more on how to ship to South Korea.

You can also submit shipping information with your product data.

When there are shipping cost values in your product data, the item-level shipping information will override the account-level value for that product. Handling and transit times configured at the account level will be ignored even if those values aren’t included in your product data.

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Update shipping information using Content API

You can use Content API to update your shipping policies. It’s important to note that your shipping setup will have certain limitations when you configure it using Content API for Shopping. Learn more about Content API shipping settings.

Resource representation limits

The following limits describe notable restrictions for certain string values and array fields within the resource representations used in the Content API. These limits are the same for both the Content API and their corresponding feature in the Merchant Center. This list of limits may not be complete, and these limits cannot be extended.

Resource	Field	Limit
shippingsettings	Shipping services per country (services)	20
	Shipping groups per shipping service (rateGroups)	20
	Labels per shipping group (applicableShippingLabels)	30
	Subtables per shipping group (subtables)	100
	Number of rows or columns in a single rate table	150
	Length of shipping labels	100

The number of rows or columns in a rate table affects the following array fields:

• Array fields within rowHeaders or columnHeaders:
  • prices[]
  • weights[]
  • numberOfItems[]
  • postalCodeGroupNames[]
  • locations[]
  • rows[]
  • Cells[]

Learn more about the Quotas and limits.