How to fix: Text on image

Upload a clear image with no promotional text or watermarks

In this article


Reasons why the issue is happening

Some of your products have images with promotional text (retailer logos or calls to action) or watermarks, which can obstruct the view of your product.


How to fix the issue

All products on ads and free listings require an image with an unobstructed view of the product. Products that don’t meet this requirement are disapproved and remain disapproved until their images are updated.

Tip: You can turn on automatic image improvements to allow Merchant Center to apply changes to your product images. Changes are made automatically to ensure your images meet our requirements.

If you want to fix the steps directly in Merchant Center, check the steps below.

Fix products one by one directly in Merchant Center

Step 1 Go to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon above the table to find all products affected by your issue.

Step 3 Click on the title of the product you want to fix, then click Edit product.

Step 4 Click on the main product image. In the window that opens, change the URL that you've submitted via the image link [image_link] attribute so that it points to a valid product image. Make sure the image file located at the submitted URL meets all image overlay requirements.

Step 5 Select Save.

Fix multiple products at once

Step 1 Go to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon above the table to find all products affected by your issue.

Step 3 Select the Download icon to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4 Cross reference the downloaded list with your uploaded product data, and make sure the URLs that you’ve submitted for each affected product via the image link [image_link] attribute lead to valid product images. Alternatively, make sure the images at the end of the provided image URLs meet the overlay requirements.

Step 5 Reupload your corrected product data to Merchant Center using your chosen upload method.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

In some instances, if your account or one of your product offers is disapproved and you've either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.
 
If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.

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