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How to fix: Mileage too high for new vehicle

Set the condition [condition] attribute for the automobile offer to “used”

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For one or more of your vehicle offers, you’ve included an automobile with the condition [condition] attribute set to “new” and the mileage [mileage] attribute set to 200 units (km or miles) or greater. This does not follow the standards for vehicle ads. As a result, your offer has been disapproved.

To resolve this issue:

  1. Verify that the vehicle is accurately a "new" vehicle. If it is a "used" vehicle, then change the value of the condition [condition] attribute to “used”.
  2. Alternatively, remove this offer from your product data.

If your account is not approved for vehicle ads, don’t submit this offer or follow the steps to become a vehicle seller.


Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.
  4. Click the filter icon Download to filter by destination and select Vehicle ads.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.

To see a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Remove or change the value for the condition attribute

  1. Filter the downloaded report so that you only see products with:
    “Issue title” = Mileage too high for new vehicle.
  2. Search your product data for those products, and either remove the offer or change the value for the condition [condition] sub-attribute to “used”.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

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