Use the Inbox to manage, review, and act on the most high-priority tasks for your Buy on Google orders. This Merchant Center feature can be found in the side navigation of the Order Details page, under the "Orders" section.
How it works
The Inbox allows users with admin and order management access to see the most important tasks for processing orders and act on them as quickly as possible.
Select a task in the table to act on it. Information about the task and actions available to complete it will be presented in a panel to the right. There will be a link to the Order Details page in the side panel if you need more information or if the preferred action is not available. Once a task is completed, it's removed from the table.
There are four types of tasks: Order, Refund, Return, and Tracking info. This information will be presented in the table and the context panel. The type of task also determines what order information and actions are present in the context panel.
To better organize tasks, there are two filtering tiles: “Due today” and “Open requests.” Clicking on a tile will filter the results in the table below it. Further filtering can be applied by clicking on the filter icon in the table header. Tasks can be filtered by "Request type," "Task status," or "Respond by (date)".
Respond by (date)
The "Respond by (date)" filter allows you to set a date range. The dates can be in the past, present, or future. Setting this filter will only show open tasks unless you also apply the task status filter to “Closed”.
This panel contains information about the task and ways to complete it. By default, the context panel is not shown until a task is selected in the table. When a task is selected, the panel will show to the right of the table.
Information related to the selected task and request type will be shown to help determine the action needed. Quick action buttons that are specific to each request type will be available to complete the task. All actions provided in this panel will work similarly to the Orders page. If the panel doesn’t provide enough information or the required action is not available, you can click the View complete order link to go to the Orders page and complete the task there.
- Manage Buy on Google orders in Merchant Center
- Manage Buy on Google returns in Merchant Center
- Manage orders in bulk using order feeds
Need help? Click here to contact Buy on Google support.