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In this help center, you can find content for both Merchant Center Next and the classic Merchant Center experience. Look for the logo at the top of each article to make sure you're using the article for the Merchant Center version that applies to you. 

How to fix: Missing shipping sub-attribute

Add the missing sub-attributes to the shipping attribute in your product data. Then resubmit your feed.

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One or more of your products is missing one of the sub-attributes of the shipping attribute which are required to show estimated delivery dates. For example, you may have submitted a valid value for the maximum transit time of a product, but you did not provide the shipping price sub-attribute. Or you may have provided a value for the maximum handling time, but you did not provide a value for the maximum transit time.

In order to show an estimated delivery date in your ads or free listings you must include all of the following sub-attributes:

As a result of this error, your shipping sub-attribute(s) (transit time and/or handling time) have been invalidated and are not currently included for affected products.

Note that the shipping price sub-attribute can still be used even if handling or transit time are missing. Learn more about the shipping attribute

To resolve this issue, ensure that all required attributes and sub-attributes have been added for the affected products, then resubmit your product data.

Instructions

Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to view current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.

To view a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Add missing values

  1. Filter the download report so that you can only see products with:
    “Issue title” = Missing shipping sub-attribute
  2. Add valid values for any required sub-attributes.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

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