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In this help center, you can find content for both Merchant Center Next and the classic Merchant Center experience. Look for the logo at the top of each article to make sure you're using the article for the Merchant Center version that applies to you. 

How to fix: Inconsistent language between the feed and the website

Your account has either been warned or suspended due to this error

A custom icon for Merchant Center Classic and Merchant Center Next.

The language in which one or more of your products have been submitted in Merchant Center differs from the language on your landing pages and throughout the checkout process.

In order to show your products on Google, you must submit your product data in a supported language for the target country for each feed and ensure that the language is the same for both the feed and the website. This includes all website pages needed for a user to make an informed purchase all the way through checkout.

You should have received an email asking that you update the language of your product data and/or website by a certain date.

Make sure that you use one of the supported languages for Merchant Center and that you consistently use the same language across your Merchant Center product data and website. Learn more about supported languages

Instructions

Step 1: Ensure that the language in your product data matches your website

  1. Investigate your update process to see what could be causing the problem:
    • Check the warning email for examples of products that are affected. Look for a common problem in your product data that could cause the language mismatch.
    • Ensure that you use one of the supported languages and that it is used consistently in your product data and throughout your website. Ensure that the whole checkout process as well as all of the relevant links (for example, terms and conditions, refund policies, disclaimers, etc.) are consistently in the same language as the product data.
  2. Once you’ve addressed the problem, update your product data and your website to consistently use the same language across both.

Step 2: Resubmit your product data

After you’ve fixed the issue and updated your product data, resubmit it using one of these methods:

Step 3: Request a review

In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.
If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.

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