Get connectivity and peripherals alerts

As an administrator, you can get alerts when a network loses connectivity or an issue arises with a connected peripheral. Alerts describe issues and have device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. Alerts are available to all G Suite editions. You can also integrate them with external systems, such as automatic ticket creation.

Turn on alerts

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devicesand thenGoogle meeting room hardware and on the right, click SettingsSettings.

    Some features may require having the Google meeting room hardware with Calendar privilege.

    To see Devices, you might have to click More controls at the bottom.

  3. Select the organization for which you want to change the settings for alerts.
  4. Enter contact details—email addresses, mobile phone numbers, or both.
  5. Select how you want to get alerts for device connectivity status and peripherals:
    • Check the Receive alert via email box to get alerts by email.
    • Check the Receive alert via SMS box to get alerts by text.
  6. Click Save.

Understand alerts

Find the following details in the alerts:

Value Description Example
Device name Unique name set by the admin Green Room (US-XYZ-A32)
Issue Description of issue Examples include Offline, Missing microphone, and Missing camera
Issue type Issues detected with peripherals or connectivity issues Connectivity or Peripheral
Issue opened Time the issue was opened 2019-03-21-T08:22:04+00:00
Issue closed Time the issue was closed Ongoing or 2019-03-21-T08:23:04+00:00
Asset location The location of the room as shown in the assigned calendar US-XYZ-A32
Annotated location If set for the device us-xyz-a32-3d3
Asset ID If set for the device X112233
Serial number Unique number located under the device Y2ZABXXX8999
Alert ID Unique ID that's identical for open and closed alerts 201902212345678
Google Admin Device Details page Direct link to the device page in Google Admin console https://goo.gl/yz123
 
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