You can get alerts when a device loses connectivity, or an issue arises with a connected peripheral. Alerts describe issues and contain device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. Alerts are available to all G Suite editions. You can also integrate them with external systems, such as automatic ticket creation.
Turn on alerts
From the Admin console Home page, go to DevicesGoogle meeting room hardware.
- In the Devices panel, click Settings .
Click the Alerts panel.
Select the organizational unit for which you want to change the settings for alerts.
Click Alert recipients, then enter email addresses, mobile phone numbers, or both. Click Save.
Click Offline alerts, then whether you want email and SMS alerts when a device goes offline. Click Save.
Click Peripheral alerts, then whether you email and SMS alerts when there is a problem with a peripheral. Click Save.
Timing for alerts
Depending on the issue, you will receive connectivity or peripheral alerts after a set period of time. Alerts are not sent for missing monitors.
- Missing microphone, speaker, or camera—Alert sent after 10 minutes.
- Network connection—Alert sent after 30 minutes.
|Device name||Unique name set by the admin||Green Room (US-XYZ-A32)|
|Issue||Description of issue||Examples include Offline, Missing microphone, and Missing camera|
|Issue type||Issues detected with peripherals or connectivity issues||Connectivity or Peripheral|
|Issue opened||Time the issue was opened||2019-03-21-T08:22:04+00:00|
|Issue closed||Time the issue was closed||Ongoing or 2019-03-21-T08:23:04+00:00|
|Asset location||The location of the room as shown in the assigned calendar||US-XYZ-A32|
|Annotated location||If set for the device||us-xyz-a32-3d3|
|Asset ID||If set for the device||X112233|
|Serial number||Unique number located under the device||Y2ZABXXX8999|
|Alert ID||Unique ID that's identical for open and closed alerts||201902212345678|
|Google Admin Device Details page||Direct link to the device page in Google Admin console||https://goo.gl/yz123|