Get connectivity and peripherals alerts

You can get alerts when a device loses connectivity, or an issue arises with a connected peripheral. Alerts describe issues and contain device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. Alerts are available to all G Suite editions. You can also integrate them with external systems, such as automatic ticket creation.

Turn on alerts

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices and then Google meeting room hardware.

    To see Devices, you might have to click More controls at the bottom.

  3. In the Devices panel, click Settings Settings.
  4. Click the Alerts panel.
  5. Select the organizational unit for which you want to change the settings for alerts.
  6. Click Alert recipients, then enter email addresses, mobile phone numbers, or both. Click Save.
  7. Click Offline alerts, then whether you want email and SMS alerts when a device goes offline. Click Save.
  8. Click Peripheral alerts, then whether you email and SMS alerts when there is a problem with a peripheral. Click Save.

Timing for alerts

Depending on the issue, you will receive connectivity or peripheral alerts after a set period of time. Alerts are not sent for missing monitors.

  • Missing microphone, speaker, or camera—Alert sent after 10 minutes.
  • Network connection—Alert sent after 30 minutes.

Alert descriptions

Value Description Example
Device name Unique name set by the admin Green Room (US-XYZ-A32)
Issue Description of issue Examples include Offline, Missing microphone, and Missing camera
Issue type Issues detected with peripherals or connectivity issues Connectivity or Peripheral
Issue opened Time the issue was opened 2019-03-21-T08:22:04+00:00
Issue closed Time the issue was closed Ongoing or 2019-03-21-T08:23:04+00:00
Asset location The location of the room as shown in the assigned calendar US-XYZ-A32
Annotated location If set for the device us-xyz-a32-3d3
Asset ID If set for the device X112233
Serial number Unique number located under the device Y2ZABXXX8999
Alert ID Unique ID that's identical for open and closed alerts 201902212345678
Google Admin Device Details page Direct link to the device page in Google Admin console https://goo.gl/yz123
 
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