Get connectivity and peripherals alerts
As an administrator, you can get alerts when a network loses connectivity or an issue arises with a connected peripheral. Alerts describe issues and have device details. You can opt for alerts by enabling them in the Google Admin console. Alerts sent as text messages are abbreviated, but you can get alerts by email, text, or both. Alerts are available to all G Suite editions. You can also integrate them with external systems, such as automatic ticket creation.
Turn on alerts
From the Admin console Home page, go to DevicesGoogle meeting room hardware and on the right, click Settings.
Some features may require having the Google meeting room hardware with Calendar privilege.
To see Devices, you might have to click More controls at the bottom.
Select the organization for which you want to change the settings for alerts.
Enter contact details—email addresses, mobile phone numbers, or both.
Select how you want to get alerts for device connectivity status and peripherals:
- Check the Receive alert via email box to get alerts by email.
- Check the Receive alert via SMS box to get alerts by text.
Find the following details in the alerts:
|Device name||Unique name set by the admin||Green Room (US-XYZ-A32)|
|Issue||Description of issue||Examples include Offline, Missing microphone, and Missing camera|
|Issue type||Issues detected with peripherals or connectivity issues||Connectivity or Peripheral|
|Issue opened||Time the issue was opened||2019-03-21-T08:22:04+00:00|
|Issue closed||Time the issue was closed||Ongoing or 2019-03-21-T08:23:04+00:00|
|Asset location||The location of the room as shown in the assigned calendar||US-XYZ-A32|
|Annotated location||If set for the device||us-xyz-a32-3d3|
|Asset ID||If set for the device||X112233|
|Serial number||Unique number located under the device||Y2ZABXXX8999|
|Alert ID||Unique ID that's identical for open and closed alerts||201902212345678|
|Google Admin Device Details page||Direct link to the device page in Google Admin console||https://goo.gl/yz123|