Below are common questions on Google Meet hardware.
Connections
No, in the CN65 hardware kit, the bundled power supply has a higher wattage. It's not compatible with older or existing power supplies.
Use only approved devices. For more information, see Qualified peripherals for Google Meet hardware kit. For details on how to configure your Google Meet hardware kit, see Connect cables.
Plug the cable into the HDMI port of your computer to present content on the display in the room. For more information see using the Google Meet touchscreen.
Touchscreen
No, this is not supported.
You must enable the "Call phones" feature in the Admin console.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
-
Go to Menu
Devices
Google Meet hardware
- Click Device settings.
- Select the organizational unit to which you want the settings to apply.
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On the Device settings page, select Call phones.
This feature is currently supported for calls to the U.S. and Canada. Calls to other countries are not yet supported.
Call a phone in Google Meet—Devices can call phones in Meet is available, but will only be activated on hardware running Google Meet located in specific countries. - Restart the device.
To record a meeting on Meet hardware:
- An organizer who can record in Meet creates a meeting as an event in Google Calendar and invites a Meet hardware user in the same organization.
- The organizer joins the meeting first.
- When the guest joins the meeting on the Meet hardware device, the record button is displayed on the touchscreen.
For more information, see Record a video meeting.
Make sure that you have plugged in a monitor to the Chromebox. Make sure the green HDMI cable from the Google Meet touchscreen is not plugged into the Chromebox. The green HDMI cable is for local presentations from your computer. For more information see Install your Meet or Chromebox system.
Make sure the touchscreen is connected:
- To an external power source using the wall adapter provided.
- To the Chromebox with a qualified USB 3.0 cable
(USB 2.0 extension cables are not supported.) - Using qualified cables and hubs and that the correct peripherals are connecting the Google Meet hardware kit
For more information on qualified peripherals, see Qualified peripherals for Google Meet hardware kit.
To present content from your computer, check that the:
- Green HDMI cable from the touchscreen is plugged into your computer or HDMI device and is actively streaming over that connection.
- Touchscreen is connected to an external power source using the wall adapter provided.
- Touchscreen is connected using qualified USB 3.0 devices.
For more information on qualified peripherals, see Qualified peripherals for Google Meet hardware kit.
To present content to the room, you need to:
- Have the latest Chromebox available in the Google Meet hardware kit.
- Turn on Meet for your organization or organizational unit.
For more information, see:
Speakermic
You can connect up to 5 speakermics together for each power supply. For more information, see the Google Meet speakermic Quick Start Guide.
This could mean that a non-qualified hub is connected to the speakermic and touchscreen. You must use a USB 3.0 connection cable and an approved USB hub. For more information, see Qualified peripherals for Google Meet hardware kit.
Make sure the first speakermic is connected to a power outlet using the wall adapter provided and is connected to the Chromebox using the micro-USB connector. For more information, see the Google Meet speakermic Quick Start Guide.
Camera
When the Huddly Go camera is set at full-room view, distortion appears on the image corners. To correct this, when autozoom is turned off, the camera falls back to a zoomed-in view.
After you join a meeting, you can turn off this view:
Google Meet—Click on the top-right corner of the screenselect Settings
Pan, tilt and zoom
Return to home position.
Mimo touchscreen—On the right panel, tap Control cameraReset.
Read about controlling the camera.
When autozoom camera control is enabled the camera doesn’t zoom in on individual speakers. It detects the faces of all meeting participants and crops and zooms to create a more personal meeting experience. For more information, see Turn on autozoom camera control.
The autozoom feature detects faces and crops and zooms to best frame the participants. If it can no longer detect a participant or detects a new participant it may change the zoom level.
For the best experience use autozoom in small (3-5 people), well lit meeting rooms and position the camera 8 feet (2.4m) from the farthest person. For more information, see Turn on autozoom camera control.
Your Google Workspace administrator needs to turn on autozoom camera control in the Admin console. For more information, see Turn on autozoom camera control. You must have the Google Meet hardware kit including the Huddly GO camera to use autozoom camera control.
If you don't use the correct cables, the camera can show visual artifacts or not work at all. The Huddly GO camera has a 4k sensor that requires a high bandwidth, USB 3.0 connection. You need to use qualified USB 3.0 cables. For more information, see Qualified peripherals for Google Meet hardware kit.
Make sure you are using a supported device. Google has tested and supports several devices as part of the Google Meet hardware qualification program. Please use the cameras listed in our help center.
In meetings
Using Meet in a browser (meet.google.com) in ChromeOS mode on a Meet hardware device is not supported. You can only use Meet with the Chrome app that runs on Meet hardware devices.
With the introduction of the Google Meet touchscreen, the calendar is no longer displayed on the TV. Please check the touchscreen for your list of meetings.
To allow anyone in your organization to book a room you need to change the sharing settings for your calendar resources. For more information, see Manage resources.
For more information, see Manage your Jamboard.
Accessibility
- To turn on spoken feedback, using 2 fingers, touch and hold any area of the screen until you hear "Chromebox spoken feedback enabled".
- To turn off spoken feedback, using 2 fingers touch and hold any area of the screen.
Spoken feedback can also be turned on or off in settings on the touchscreen. For more information, see Use the Google Meet touchscreen.
- To turn live captions on or off, on the top-right of the touchscreen, tap Settings
or Off
.
For more information, see Use captions in a video meeting.
Yes, plug in a keyboard and mouse to navigate the controls. In this case, the touchscreen will act as an extended display - you can move your mouse from the main display to it.
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