Troubleshooting FAQ

Below are common questions about Google meeting room hardware.

Ordering & shipping

What if I have questions about my order?

Contact your Google Sales representative or reseller with whom you placed the order for any order questions. Google cannot answer questions about your order.

How can I check the status of or change an order that's in process?

File a support casein the Google Cloud Support Center to check the status of or make changes to your order.

Billing

What if my invoice needs to be adjusted?

Review your invoice as soon as you receive it. If you believe it needs a correction or adjustment, be sure to contact us before the due date specified on your invoice. Contact your Google Sales representative or send an email as soon as possible to cfm-billing@google.com.

What if I have billing questions?
Send all billing questions to cfm-billing@google.com.
My service was suspended. What do I do?

If your account has been suspended for nonpayment of an invoice, submit payment as soon as possible.

To restore service after a suspension, submit a valid proof of payment covering all outstanding, undisputed invoices to the collections email address shown on your invoice. Either of the following proofs of payment is valid:

  • A bank confirmation of wire transfer with date, value, and reference number
  • A check number and FedEx number

Note: A screenshot of your ERP/internal accounting system is not a valid proof of payment.

Licensing

I don't see the licenses for the devices I bought

File a support case in the Google Cloud Support Center for help with this issue.

I can't complete device enrollment

On the first device enrollment screen, check to see if a blue halo appears around the Language field. If not, connect a USB keyboard to your Chromebox for meetings and press Ctrl+Alt+H. This puts the device in Chromebox for meetings mode and should let you proceed with enrollment.

Hardware support

Is there Chromebox for meetings support?

Contact your device manufacturer's repair center

Manufacturer Region Phone Support Support Page
ASUS USA, Canada 1-888-606-ASUS (606-2787) Read More
Dell USA 1-800-999-3355 Read More

 

Note: Google does not support third-party audio or video components used with Chromebox for meetings.

Contact Google support

For hardware units purchased directly from Google, contact Google phone or web support by clicking Contact us in the top-right corner of this page. See Contact Google support

How do I identify my device from the list on the Admin console?
If you aren’t sure what Google meeting room hardware option to click, you can identify the correct device by its serial number. You can find your device’s serial number on the card that was included in the box and on the bottom of the device itself.
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