Below are common questions about Google meeting room hardware.
Ordering & shippingWhat if I have questions about my order?
Contact your Google Sales representative or reseller with whom you placed the order for any order questions. Google cannot answer questions about your order.
File a support casein the Google Cloud Support Center to check the status of or make changes to your order.
BillingWhat if my invoice needs to be adjusted?
Review your invoice as soon as you receive it. If you believe it needs a correction or adjustment, be sure to contact us before the due date specified on your invoice. Contact your Google Sales representative or send an email as soon as possible to firstname.lastname@example.org.
If your account has been suspended for nonpayment of an invoice, submit payment as soon as possible.
To restore service after a suspension, submit a valid proof of payment covering all outstanding, undisputed invoices to the collections email address shown on your invoice. Either of the following proofs of payment is valid:
- A bank confirmation of wire transfer with date, value, and reference number
- A check number and FedEx number
Note: A screenshot of your ERP/internal accounting system is not a valid proof of payment.
LicensingI don't see the licenses for the devices I bought
File a support case in the Google Cloud Support Center for help with this issue.
On the first device enrollment screen, check to see if a blue halo appears around the Language field. If not, connect a USB keyboard to your Chromebox for meetings and press Ctrl+Alt+H. This puts the device in Chromebox for meetings mode and should let you proceed with enrollment.
Contact your device manufacturer's repair center
|Manufacturer||Region||Phone Support||Support Page|
|ASUS||USA, Canada||1-888-606-ASUS (606-2787)||Read More|
Note: Google does not support third-party audio or video components used with Chromebox for meetings.
Contact Google support
For hardware units purchased directly from Google, contact Google phone or web support by clicking Contact us in the top-right corner of this page. See Contact Google support.