Create a video call between devices in different domains

To create a video call between a Google meeting room hardware device in your organization and a Google meeting room hardware device in a different organization, complete the following steps.  This method requires that both organizations use G Suite and Google Calendar.

Organizations are defined by the domain name where the Google meeting room hardware devices are installed. The domain name is the unique name that appears after the @ sign in your company email address and after www. in your web site address.

Refer to the following topics for more information.

Before you begin (Requirements)
  1. Verify that the G Suite requirements are complete, and that you can create Google Calendar events for all Google meeting room hardware that will be included in the video call.  
    • Your organization must use G Suite and Google Calendar. 
    • Microsoft Outlook events (or events from other calendaring systems) are not supported.  
  2. Each Google meeting room hardware device must be associated with a calendar resource on the same domain name where the device is installed.  
    • For example, a device installed in myorgA.com must be associated with a calendar resource in myorgA.com. A device installed in externalcompanyB.com must be associated with a calendar resource in externalcompanyB.com.
    • To verify this, a user in each organization should log in to the G Suite admin console for their organizations’ domain name, and do the following:
      1. Click Device Management.
      2. Click Google meeting room hardware.
      3. Select a device name.  
      4. Verify that the device is assigned to a calendar resource (room). In the Assign a calendar section, a device should be listed. For example:

        Assigned to: Mtn-View-01-Cfm
Detailed Steps: Create a video call between devices in different domains
  1. Verify that the requirements are complete.
  2. Create a Google Calendar event that includes a Google meeting room hardware room and the email address for a user at the external organization.
    1. Add a Google meeting room hardware room.
      1. Click Rooms.
      2. Click the room name to add a meeting room
    2. Add the external user's email address (this is the G Suite user from the external domain name).  
      1. Click Guests.
      2. Enter the email address.
    3. Complete the other meeting settings (such as the meeting time and name), and click Save.
      See Create a video call for more information.
  3. When the user on the external G Suite domain receives the invitation, they must add their own Google meeting room hardware room to the event:
    1. Open the Google Calendar event and click Edit event
    2. Click Rooms and click the room name to add a Chromebox for meetings room.
    3. Click Save.

      The video call event will appear on the Chromebox for meetings monitors at both organizations at the scheduled time.  
  4. Use the remote control to select the meeting and join the video call.
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