People can’t see me in the meeting

If people can’t see you in a Hangouts Meet video meeting, make sure that your camera is turned on and your computer and browser are able to access the camera.

Enable camera access on macOS Mojave and later

On computers using macOS Mojave version 10.14 or later, you must allow camera access for your Chrome Browser or Firefox® web browser. Otherwise, Meet won’t include video from your device.

  1. Go to System Preferences and then Security & Privacy.

  2. Select Privacy and then Camera.

  3. Check the box for the application used for Meet (Google Chrome or Firefox).

Allow Google Chrome to access your camera

On computers using the Google Chrome browser, you must allow the browser to access your camera.

  1. Enter chrome://settings/content/camera in the Chrome address bar.  

  2. Disable the setting Ask before accessing.

  3. Next to Block, delete if present.  

  4. Refresh the Hangouts Meet page and grant camera access when prompted.

More options

  1. Make sure your computer’s camera is physically connected, turned on, pointing towards you and unobstructed.

  2. Check if your camera is functioning in other applications, such as FaceTime in MacOS or the Camera app in Windows 10.

  3. Close any other applications that might be using the camera, then reload Hangouts Meet.

  4. Restart your computer or your Google Chrome browser.

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