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If you use hangouts.google.com for video calls, or need help on chat, visit the classic Hangouts Help Center.

FAQ

Here are answers to some frequently asked questions.

How do I use the meeting code?

Meeting codes are in the form abc-nmop-xyz (the dashes are optional). You can:

Click the meeting link

Click or tap the meeting URL, which includes the code at the end. 

For example: https://meet.google.com/abc-nmop-xyz

Enter the code in a browser or Meet mobile app

  1. Go to https://meet.google.com/ or open the mobile app.
  2. Select Use a meeting code.
  3. Enter the code, such as abc-nmop-xyz.

More information

Why can't I create a meeting?
Hangouts Meet is supported for G Suite users only. You must have a G Suite account and be logged in, such as the Gmail you use at work or school.
If you are logged in but do not see the Meet screen, your administrator may need to turn on Meet for your organization. Ask your G Suite administrator for more information.
More information
Why was access to my microphone or camera denied?
Meet needs permission to use your camera and microphone in Chrome. Although you are asked to allow access the first time you join a Meet video call, you can change the setting to allow Meet to use your camera and microphone.
For example, if Meet can’t access your camera, click the camera icon Disallowed media in the address bar and select the Always allow option. 
More information
Why is a network problem displayed?
If a network transport timeout or firewall error is displayed, your organization’s network may not be properly configured and optimized for video calls. For example, a required UDP and TCP port might be blocked.
 
More information
G Suite and network administrators should optimize your network for Hangouts Meet.
Why is “Your meeting is full” displayed?
You can meet with up to 25 (G Suite Basic and Business) or 50 (G Suite Enterprise) people at a time. If additional people try to join, an error message is displayed.
Note: The limits are for the number of device connections.  Multiple people can join from a conference room or share a device.
More information

G Suite administrators:

Why is the meeting window displayed when I am presenting?
When you present to the meeting, be sure not to select the window or tab that already displays the meeting. Present only the window that contains the document you want to share. 
If you present the meeting window, an infinite mirror can occur.
More information

 

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