To create a new Meet video meeting or add a link in a Google Calendar event, you must be signed in to a Google account. Adding a link to a Google Calendar event is only available for users who have access to Google Calendar.
If you can join a Meet video meeting, but cannot create or add Meet video meetings, your administrator might need to turn on video calling for your organization. Ask your administrator for more information.
If video calling is turned off for your organization, you cannot join or create any classic Hangouts video calls. Ask your administrator for help.
- If you open Google Meet but don't find any scheduled meetings, you might not have any scheduled meetings. Only meetings scheduled through Google Calendar will show up on meet.google.com or in your Meet app.
- Make sure you’re signed in to your Google Workspace account for work or school, or your personal Google account. Make sure you can check you Gmail on the same device or computer.
A dial-in number is not listed on my meeting
Important: Meet Global Dialing is available for meetings created by Google Workspace users.
- All Google Workspace invites include a US phone number.
- Some editions include additional free numbers.
- With Meet Global Dialing, Google Workspace accounts have access to numbers from additional countries. Phone charges may apply.
- Calendar and Meet use your location to recommend a dial-in number.
- If the location and time settings on your computer and Calendar are different, you may get different dial-in numbers on your device and in the Calendar invitation.
- To check if your country is supported, go to supported countries for dialing into a meeting.
If a network transport timeout or firewall error is displayed, your group's network might not be configured for video calls and meetings. For example, a required UDP and TCP port might be blocked.
Contact your Google Workspace or network administrators and ask them to optimize your network for Google Meet.
You can meet the maximum number of people for your Google Workspace edition.
- Business Starter, Frontline, Education Fundamentals, G Suite Basic: 100 participants
- Business Standard, Enterprise Essentials, Essentials, G Suite Business: 150 participants
- Business Plus, Enterprise Standard, Enterprise Plus, Education Plus: 250 participants
Tip: The limits are for the number of device connections. Multiple people can join from a conference room or a shared device.
Important: Meetings created by a personal Google account have a limit of 100 participants.
For more information, go to Compare Google Workspace Editions.
Meet needs permission to use your camera and microphone in Chrome. You will be asked to allow access the first time you join a Meet video call.
You can change the setting to allow Meet to use your camera and microphone, click on the camera icon in the address bar and select the Always allow option.
Make sure that your camera is turned on and your computer and browser are able to access the camera so you are visible.
On computers using macOS Mojave version 10.14 or later, you must allow camera access for your Chrome or Firefox® web browser. Otherwise, Meet won’t include video from your device.
- Go to System Preferences Security & Privacy.
- Select Privacy Camera.
- Check the box for the application used for Meet (Google Chrome or Firefox).
On computers using Chrome, you must allow the browser to access your camera.
chrome://settings/content/camerain the Chrome address bar.
- Disable the setting "Ask before accessing."
- Under "Allow," delete https://meet.google.com:443 if present.
- Refresh the Google Meet page and grant camera access when prompted.
- Check that your computer’s camera is connected, turned on, and pointing towards you unobstructed.
- Check if your camera functions in other apps, like FaceTime in MacOS or the Camera app in Windows 10.
- Close any other application that might be using the camera, then reload Google Meet.
- Restart your computer or your Google Chrome browser.
If you’re not able to present in a Google Meet video meeting, you should give your browser access to record your screen.
On an Apple® Mac® computer using macOS® Catalina® version 10.15 or later, let Firefox® or the Chrome Browser access your computer’s screen recording:
- Go to System preferences click Security & Privacy.
- Click Privacy.
- On the left, click Screen recording.
- On the right, check the Google Chrome or Firefox box.
- Select a new tab when you present or a new tab.
- If you present the meeting window, an infinite mirror can occur.
- Make sure that your mic is on.
- Make sure your mic wasn't muted when you joined the meeting. A chime sounds as the first 5 people join the meeting. After that, new joiners will be automatically muted.
- Open the Sound settings click Recording.
- Double-click the microphone.
- Select Levels.
- Check that the microphone is on.
- To raise the volume, move the volume slider and click OK.
- Go to System Preferences click Sound Input.
- Make sure that the microphone is on.
- Raise the volume with the volume slider.
The volume setting will save automatically.
- Open the Sound settings click Input.
- Select the microphone device setting.
- Make sure that the microphone is on.
- To raise the volume, move the volume slider and click OK.
Other people can mute you to reduce background noise, but they can't unmute you.
- Turn on your microphone.
- At the bottom of the screen, click Mute on .
Note: For meetings organized through a personal Google account, only the meeting organizer can mute another participant.
When you’re on a Meet video call, Windows reduces noise from other sources. This is not because of Meet but a Windows function.
Mac computer settings might prevent Meet from using the microphone. If this happens, restart Chrome Browser. If that doesn't work, restart your computer, then increase the microphone volume in your system’s settings.
If using an Apple® Mac® computer, you might need to:
- Restart your browser or computer.
- Adjust your computer's microphone volume control.
- On computers using macOS® Mojave® version 10.14 or later, adjust your microphone system settings.
Some Mac computer settings might prevent Meet from using your microphone.
- Go to System Preferences click Security & Privacy.
- Select Privacy Microphone.
- Check the box next to Google Chrome or Firefox.
Quitting Chrome might not resolve the problem because it doesn't reset apps or extensions that use your microphone. To do this, restart Chrome Browser. When you restart Chrome Browser, your tabs and windows reopen.
- In your browser, enter
- Make sure your microphone and camera are turned on.
- Rejoin the video meeting.
If after restarting your browser you still can’t be heard, restart your computer.
- Go to System Preferences click Restart.
- Sign in.
- Go to System Preferences click System Preferences.
- Click Sound Input.
- Next to Input volume, move the slider to verify that the level bars move.
- Rejoin your Meet video meeting.
Release your computer’s microphone from other apps or extensions that might be using it.
Tip: You may need administrative privileges on your computer to do this.
- Go to Applications Utilities and double-click Terminal.
- In the Terminal window, enter
sudo killall coreaudiodand press Enter.
- Enter your password and press Enter.
- Rejoin the Meet video meeting.
If audio or video is poor, try the following:
- Use a headset with a microphone.
- Make sure Meet is set to the correct camera, microphone and speakers. Headsets may use the built-in microphone.
- Disconnect external monitors.
- Make sure your bluetooth headset works with Meet. Some bluetooth headsets work well for normal audio calls but poorly with Meet.
- Update your headset or camera to the latest firmware.
Too many tabs and open applications can cause poor video quality.
- Close non-essential tabs.
- Close other apps.
- Reduce the size of the Meet window.
Your computer or smartphone normally connects directly to Meet. A VPN routes traffic through an additional network location and may delay video transmission to and from your Meet meeting.
- Temporarily deactivate your VPN and reconnect to the Meet video meeting.
- If video quality improves, complete the call without VPN.
- Remember to deactivate the VPN when connecting to future Meet video meetings.
- Ask your IT or VPN service provider to change your VPN configuration to allow Meet traffic to bypass the VPN. They may need to obtain information on the outbound ports, allowlisted URIs, and IP ranges for Meet. Refer them to the Prepare your network for Meet.
- Software that inspects or alters Meet traffic before it reaches the video meeting may interfere with Meet and may cause poor video quality.
- Review the options that allow the Chrome browser and Meet traffic to operate without interference. If you run into repeated issues, your admin may need to allowlist specific URLs for Meet to best operate. See Prepare your network.
Bandwidth issues are a major cause of poor video quality. Even if your video and audio seem fine, other meeting participants may have trouble hearing you or seeing you. Try the following to improve your bandwidth issues:
- Run an Internet speed test to ensure you have sufficient bandwidth and low latency. Observe the bandwidth and latency over time to make sure you have a stable connection, which is required for high quality video calling. See bandwidth requirements.
- Use a wired Ethernet connection, if available, to see if the video quality improves.
- Use the 5 GHz Wi-Fi connection instead of the more heavily used 2.4 GHz band.
- Hardware firewalls and security devices that inspect or alter Meet traffic before routing it onward may cause poor video quality. Have your admin read Prepare your network.
And finally, consider disabling Quality of Service (QoS) for Meet traffic. Some network equipment uses QoS to prioritize specific types of traffic, and Google Meet also performs network prioritization, which can cause poor video quality when combined with QoS. Temporarily disable QoS for Meet to see if video quality improves. See QoS best practices.
If you experiencing network issues, your system administrator may be able to help you resolve the issues.Try the following:
To see if Meet is experiencing issues, go to the Google Workspace Status Dashboard.
- Green icon—Meet is operating normally. Try the troubleshooting tips in this article to resolve issues.
- Yellow or red icon—Meet is experiencing issues or is unavailable. For ways to communicate until normal operation is restored, see workarounds for known issues.
Important: Recording video meetings is only available for meetings organized by certain Google Workspace editions.
- Confirm that your admin has turned on recording for Meet in the Google Admin console.
- Verify that you’re using Meet on a computer. Recording is only available for the computer version.
- You can’t record if you join only to present, such as from a laptop while already in a video conference room. Join the video meeting first, start presenting, and then record.
- You can’t record if the meeting was created on a conference room device (such as Meet hardware), or was generated by another process, such as a Chrome plug in. Schedule the meeting in Calendar or be sure a person, and not a device, starts any ad-hoc meetings.
- If you can no longer record a recurring meeting that used to allow recording, make sure the meeting organizer’s account is not disabled, which also disabled recordings for the meetings they organized. To fix this, delete the meeting from the Calendar event, save it, and add a new meeting code to recreate a meeting as the new owner.
- Recordings must be generated and are not immediately available after the recording ends.
- When ready, an email with the recording link is sent to the meeting organizer and the person who started the recording.
- The recording link is also added to the Calendar event and saved to the meeting organizer’s Meet Recordings folder in My Drive.
Make sure you allow others to download your files:
- Open Google Drive.
- Select the recording file and click Share or Share .
- In the bottom right, click Advanced.
- Uncheck the box next to "Disable options to download, print, and copy for commenters and viewers."
- Click Save changes Done.
Recordings will continue to be available in Drive.
Important: Live streaming video meetings is only available for meetings organized by certain Google Workspace editions.
- Streaming must be configured before the meeting in Calendar. You cannot add a live stream after the meeting starts since that changes the meeting code used to join.
- Streaming must also be turned on by your Google Workspace administrator. Only participants in the same organization as the meeting organizer can start and stop streaming.
- Streams can only be viewed by users in the same organization as the meeting organizer.
- Log in using your account from the same organization as the meeting organizer. For example, log out of your personal Gmail account, log back in to your Google Workspace account for work or school, then try accessing the stream again.
- The stream must be manually started by the meeting organizer. Ask the meeting organizer to confirm that they started the live stream.
- This message appears until the organizer clicks More Start streaming on a computer, even if the scheduled meeting time has passed.
Try the following:
- Turn up the volume on your computer or phone.
- Ask the meeting organizer to confirm that they are not muted in the meeting and that audio is working properly within the meeting.
Contact the presenter or organizer directly. You cannot send feedback to the presenter or organizer directly from the viewer page.
- Certain laptops without fans, such as the Pixelbook and Pixelbook Go, may heat up more quickly during a video conference than other laptops with built-in fans.
- These tips can help keep your device temperature in a normal range and keep Meet running smoothly for your meetings.
If you’re using a MacBook, Windows, Linux, or Chrome device, update to the latest version of the operating system. Often, the latest version will have updates that improve known issues.
Disconnecting ultra-high-definition displays (Quad HD, 4K, etc.) can significantly improve performance. If disconnecting isn’t an option, try decreasing the resolution of your current display or connect to a lower-resolution display.
You should see incremental improvement as you close more non-essential browser tabs. This may affect your workflow, so close a few tabs, try some of the suggestions below, and continue to close additional tabs as needed.
- Close or pause other apps that may be using CPU or RAM. Consider shutting down virtual machines, which can significantly slow down your system.
- Chrome’s Task Manager can also help you find tabs that might be using a lot of CPU or RAM.
- If all else fails, try rebooting your machine and run as few windows as possible.
- After a meeting starts, click More Settings Video.
- Under Send resolution (maximum), click Standard definition (360p).
- Under Receive resolution (maximum), click Standard definition (360p).
This will reduce the bandwidth required for the meeting and also potentially reduce the amount of CPU used to run the meeting on your computer.