Troubleshoot issues with Hangouts Meet

Troubleshoot issues with joining meetings

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I can't create a meeting

Hangouts Meet is supported for G Suite users only. You must have a G Suite account and be logged in, such as the Gmail you use at work or school.

If you are logged in but do not see the Meet screen, your administrator may need to turn on Meet for your organization. Ask your G Suite administrator for more information.

More information

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I don't see any scheduled meetings.

If you don't see any scheduled meetings when you open the mobile app, on a computer, go to https://meet.google.com/:

  • Make sure you are signed in to your G Suite account at work or school. For example, make sure you can check your Gmail using the mobile app or web browser.
  • You may not have any scheduled meetings. Learn more

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A dial-in number is not included in my meeting.

If your administrator turns on the dial-in feature for Hangouts Meet, all G Suite editions include a U.S. phone number. G Suite Basic, Business, Enterprise, and Enterprise for Education editions also support international phone numbers and regular call charges apply.

Anyone can use the number to dial-in, including external users and people using other G Suite editions. 

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Why is a network problem displayed?

If a network transport timeout or firewall error is displayed, your organization’s network may not be properly configured and optimized for video calls. For example, a required UDP and TCP port might be blocked.
 
More information

G Suite and network administrators should optimize your network for Hangouts Meet.

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Meet is showing the wrong time.

To change the time displayed in Meet, change your Google Calendar time zone setting

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Troubleshoot issues during meetings

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Why is "Your meeting is full" displayed?

You can meet the maximum number of people for your G Suite edition. If additional people try to join, an error message is displayed.

  • G Suite Education—Up to 50
  • G Suite Basic—Up to 100
  • G Suite Business—Up to 150
  • G Suite Enterprise and Enterprise for Education—Up to 250

Note: The limits are for the number of device connections.  Multiple people can join from a conference room or share a device.

For more information, see Compare G Suite Editions.

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Access to my microphone or camera was denied.

Meet needs permission to use your camera and microphone in Chrome. Although you are asked to allow access the first time you join a Meet video call, you can change the setting to allow Meet to use your camera and microphone.

For example, if Meet can’t access your camera, click the camera icon Disallowed media in the address bar and select the Always allow option. 

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People can't see me in the meeting.

If people can’t see you in a Hangouts Meet video meeting, make sure that your camera is turned on and your computer and browser are able to access the camera.

Enable camera access on macOS Mojave and later

On computers using macOS Mojave version 10.14 or later, you must allow camera access for your Chrome Browser or Firefox® web browser. Otherwise, Meet won’t include video from your device.

  1. Go to System Preferences and then Security & Privacy.

  2. Select Privacy and then Camera.

  3. Check the box for the application used for Meet (Google Chrome or Firefox).

Allow Google Chrome to access your camera

On computers using the Google Chrome browser, you must allow the browser to access your camera.

  1. Enter chrome://settings/content/camera in the Chrome address bar.  

  2. Disable the setting Ask before accessing.

  3. Next to Block, delete https://meet.google.com:443 if present.  

  4. Refresh the Hangouts Meet page and grant camera access when prompted.

More options

  1. Make sure your computer’s camera is physically connected, turned on, pointing towards you and unobstructed.

  2. Check if your camera is functioning in other applications, such as FaceTime in MacOS or the Camera app in Windows 10.

  3. Close any other applications that might be using the camera, then reload Hangouts Meet.

  4. Restart your computer or your Google Chrome browser.

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People can't hear me in the meeting.

 

If people can’t hear you in a Hangouts Meet video meeting, make sure that your microphone is turned on.

If using an Apple® Mac® computer, you might need to:

Unmute yourself

In your device system settings, make sure your microphone is turned on.

Unmute your Linux device
  1. Open the Sound settings and then click Input.
  2. Select the microphone device setting.
  3. Make sure that the microphone is on.
  4. To raise the volume, move the volume slider and click OK.
Unmute your Mac device
  1. Go to System Preferences and then click Sound and then Input.
  2. Make sure that the microphone is on.
  3. To raise the volume, move the volume slider and click OK.
Unmute your Windows device
  1. Open the Sound settings and then click Recording.
  2. Double-click your microphone device.
  3. Select Levels.
  4. Make sure that the microphone is on.
  5. To raise the volume, move the volume slider and click OK.
Unmute yourself in Meet

Other people can mute you to reduce background noise, but they can't unmute you. So even if you didn't turn off your microphone, check to make sure it's on.

To turn on your microphone, at the bottom of the screen, click Mute on Mute.

Troubleshoot audio on Mac computers

In some cases, you Mac computer settings might prevent Meet from using your microphone. To correct this problem, restart Chrome Browser. If that doesn't work, restart your computer, then adjust the microphone volume control in your system settings.

Enable microphones on macOS Mojave and later

Some Mac computer settings might prevent Meet from using your microphone. 

  1. Go to System Preferences and then click Security & Privacy.
  2. Select Privacy and then Microphone.
  3. Next to Google Chrome or Firefox, check the box.

Restart Chrome Browser

Quitting Chrome might not resolve the problem because it doesn't reset apps or extensions that use your microphone. To do this, restart Chrome Browser. When you restart Chrome Browser, your tabs and windows reopen.

  1. In your browser, enter chrome://restart
  2. Make sure your microphone and camera are turned on.
  3. Rejoin the video meeting.

Restart your computer and check the microphone level

If people in the meeting still can't hear you after restarting your browser, restart your computer. This forces apps to stop using your device's microphone.
  1. Go to System Preferences and then click Restart.
  2. Sign in to your computer.
  3. Go to System Preferences and then click System Preferences.
  4. Click Sound and then Input.
  5. Next to Input volume, move the slider in either direction and verify that the Input level bars move.
  6. Rejoin your Meet video meeting.  

Reset your microphone using the CLI (advanced)

To release your computer’s microphone from other apps or extensions that might be using it.

Note: You may need administrative privileges on your computer to do this.

  1. Go to Applications and then Utilities and double-click Terminal
  2. In the Terminal window, enter sudo killall coreaudiod and press Enter.
  3. Enter your password and press Enter.
  4. Rejoin the Meet video meeting. 

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Why are some sounds reduced in Windows?

When you are in a Meet video call, Windows computers automatically reduce other sounds from sources such as browser tabs or other applications. This is expected behavior in Windows and is not a function of Hangouts Meet.

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I can't present a window or screen.

If you’re not able to present a window or screen in a Hangouts Meet video meeting, you might need to give your browser access to record your screen.

On an Apple® Mac® computer using macOS® Catalina® version 10.15 or later, let Firefox® or the Chrome Browser access your computer’s screen recording:

  1. Go to System Preferences and then click Security & Privacy.
  2. Click Privacy.
  3. On the left, click Screen Recording.
  4. On the right, check the Google Chrome or Firefox box.
 

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Why is the meeting window displayed when I am presenting?

When you present to the meeting, be sure not to select the window or tab that already displays the meeting. Present only the window that contains the document you want to share. 

If you present the meeting window, an infinite mirror can occur.

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