- Make sure that your mic is on.
- Make sure your mic wasn't muted when you joined the meeting. A chime sounds as the first 5 people join the meeting. After that, new joiners will be automatically muted.
Mac computer settings might prevent Meet from using the microphone. If this happens, restart Chrome Browser. If that doesn't work, restart your computer, then increase the microphone volume in your system’s settings.
If using an Apple® Mac® computer, you might need to:
- Restart your browser or computer.
- Adjust your computer's microphone volume control.
- On computers using macOS® Mojave® version 10.14 or later, adjust your microphone system settings.
To see if Meet is experiencing issues, go to the Google Workspace Status Dashboard.
- Green icon—Meet is operating normally. Try the troubleshooting tips in this article to resolve issues.
- Yellow or red icon—Meet is experiencing issues or is unavailable. For ways to communicate until normal operation is restored, see workarounds for known issues.
Important: Live streaming video meetings is only available for meetings organized by certain Google Workspace editions.
- Streaming must be configured before the meeting in Calendar. You cannot add a live stream after the meeting starts since that changes the meeting code used to join.
- Streaming must also be turned on by your Google Workspace administrator. Only participants in the same organization as the meeting organizer can start and stop streaming.
- Streams can only be viewed by users in the same organization as the meeting organizer.
- Log in using your account from the same organization as the meeting organizer. For example, log out of your personal Gmail account, log back in to your Google Workspace account for work or school, then try accessing the stream again.
- The stream must be manually started by the meeting organizer. Ask the meeting organizer to confirm that they started the live stream.
- This message appears until the organizer clicks More Start streaming on a computer, even if the scheduled meeting time has passed.
Try the following:
- Turn up the volume on your computer or phone.
- Ask the meeting organizer to confirm that they are not muted in the meeting and that audio is working properly within the meeting.
Contact the presenter or organizer directly. You cannot send feedback to the presenter or organizer directly from the viewer page.
- Certain laptops without fans, such as the Pixelbook and Pixelbook Go, may heat up more quickly during a video conference than other laptops with built-in fans.
- These tips can help keep your device temperature in a normal range and keep Meet running smoothly for your meetings.
If you’re using a MacBook, Windows, Linux, or Chrome device, update to the latest version of the operating system. Often, the latest version will have updates that improve known issues.
Disconnecting ultra-high-definition displays (Quad HD, 4K, etc.) can significantly improve performance. If disconnecting isn’t an option, try decreasing the resolution of your current display or connect to a lower-resolution display.
You should see incremental improvement as you close more non-essential browser tabs. This may affect your workflow, so close a few tabs, try some of the suggestions below, and continue to close additional tabs as needed.
- Close or pause other apps that may be using CPU or RAM. Consider shutting down virtual machines, which can significantly slow down your system.
- Chrome’s Task Manager can also help you find tabs that might be using a lot of CPU or RAM.
- If all else fails, try rebooting your machine and run as few windows as possible.
- After a meeting starts, click More Settings Video.
- Under Send resolution (maximum), click Standard definition (360p).
- Under Receive resolution (maximum), click Standard definition (360p).
This will reduce the bandwidth required for the meeting and also potentially reduce the amount of CPU used to run the meeting on your computer.