Troubleshoot issues with Google Meet

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Join a meeting

Cannot create or join a Meet video meeting

To create a new Meet video meeting or add a link in a Google Calendar event, you must be signed in to a G Suite or a Google account. Adding a link to a Google Calendar event is only available for users who have access to Google Calendar.

Note for G Suite users: If you can join a Meet video meeting, but cannot create or add Meet video meetings, your administrator might need to turn on video calling for your organization. Ask your G Suite administrator for more information.

Related topics:

Cannot join or create video calls from chat conversations

If video calling is turned off for your organization, you cannot join or create any classic Hangouts video calls. Ask your administrator for help.

Scheduled meetings do not display
  • If you open Google Meet Meet but don't find any scheduled meetings, you might not have any scheduled meetings. Only meetings scheduled through Google Calendar will show up on meet.google.com or in your Meet app.
  • Make sure you’re signed in to your G Suite account for work or school, or your personal Google account. Make sure you can check you Gmail on the same device or computer.

A dial-in number is not listed on my meeting

Important: This feature is currently available for meetings created by G Suite users.
If your administrator turns on the dial-in feature for Google Meet, all G Suite editions include a U.S. phone number. G Suite Basic, Business, Enterprise, and Enterprise for Education editions also support international phone numbers and regular call charges apply.
Anyone can use the number to dial in, including external users and people using other G Suite editions.
To find if your country is supported, go to Supported countries for dialing into a meeting
A dial-in number is missing or for a different country

Important: This feature is currently available for meetings created by G Suite users.

  • Your administrator must turn on the dial-in feature for Google Meet. 
  • All G Suite invites include a U.S. phone number.
  • Meet uses your location and timezone settings in Calendar to recommend a dial-in number. Make sure your Calendar and computer have the same location, date, and time settings as the country you will dial-in from.
  • If the location and time settings on your computer and Calendar are different, you may get different recommended dial-in numbers on your device and in the Calendar invitation.
  • To check if your country is supported, go to Supported countries for dialing into a meeting.
Why is a network problem displayed?

If a network transport timeout or firewall error is displayed, your group's network might not be configured for video calls and meetings. For example, a required UDP and TCP port might be blocked.
 
Contact your G Suite or network administrators and ask them to optimize your network for Google Meet.

Meet is showing the wrong time

To change the time displayed in Meet, change your Google Calendar time zone setting

Why is "Your meeting is full" displayed?

You can meet the maximum number of people for your G Suite edition. 

  • G Suite Education—Up to 100
  • G Suite Basic—Up to 100
  • G Suite Business—Up to 150
  • G Suite Essentials—Up to 150
  • G Suite Enterprise Essentials—Up to 250
  • G Suite Enterprise and Enterprise for Education—Up to 250

Tip: The limits are for the number of device connections.  Multiple people can join from a conference room or a shared device.

Important: Meetings created by a personal Google account have a limit of 100 participants.

For more information, go to Compare G Suite Editions.

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Present your screen & camera issues

Access to my microphone or camera was denied

Meet needs permission to use your camera and microphone in Chrome. You will be asked to allow access the first time you join a Meet video call.

You can change the setting to allow Meet to use your camera and microphone, click on the camera icon  in the address bar and select the Always allow option. 

People can't see me in the meeting

Make sure that your camera is turned on and your computer and browser are able to access the camera so you are visible.

Enable camera access on macOS Mojave and later

On computers using macOS Mojave version 10.14 or later, you must allow camera access for your Chrome or Firefox® web browser. Otherwise, Meet won’t include video from your device.

  1. Go to System Preferences and then Security & Privacy.
  2. Select Privacy and then Camera.
  3. Check the box for the application used for Meet (Google Chrome or Firefox).

Allow Google Chrome to access your camera

On computers using Chrome, you must allow the browser to access your camera.

  1. Enter chrome://settings/content/camera in the Chrome address bar.  
  2. Disable the setting "Ask before accessing."
  3. Under "Allow," delete https://meet.google.com:443 if present.  
  4. Refresh the Google Meet page and grant camera access when prompted.

More options:

  1. Check that your computer’s camera is connected, turned on, and pointing towards you unobstructed.
  2. Check if your camera functions in other apps, like FaceTime in MacOS or the Camera app in Windows 10.
  3. Close any other application that might be using the camera, then reload Google Meet.
  4. Restart your computer or your Google Chrome browser.
Issues presenting

If you’re not able to present in a Google Meet video meeting, you should give your browser access to record your screen.

On an Apple® Mac® computer using macOS® Catalina® version 10.15 or later, let Firefox® or the Chrome Browser access your computer’s screen recording:

  1. Go to System preferences and then click Security & Privacy.
  2. Click Privacy.
  3. On the left, click Screen recording.
  4. On the right, check the Google Chrome or Firefox box.
Why is the meeting window displayed when I present?
  • Select a new tab when you present or a new tab.
  • If you present the meeting window, an infinite mirror can occur.

 

You cannot be heard in a meeting
  • Make sure that your mic is on.
  • Make sure your mic wasn't muted when you joined the meeting. A chime sounds as the first 5 people join the meeting. After that, new joiners will be automatically muted.  

 

Unmute your Windows device
  1. Open the Sound settings and then click Recording.
  2. Double-click the microphone.
  3. Select Levels.
  4. Check that the microphone is on.
  5. To raise the volume, move the volume slider and click OK.

 

Unmute your Mac device
  1. Go to System Preferences and then click Sound and then Input.
  2. Make sure that the microphone is on.
  3. Raise the volume with the volume slider.

The volume setting will save automatically.

 

Unmute your Linux device
  1. Open the Sound settings and then click Input.
  2. Select the microphone device setting.
  3. Make sure that the microphone is on.
  4. To raise the volume, move the volume slider and click OK.

 

 

Unmute yourself in Meet

Other people can mute you to reduce background noise, but they can't unmute you.

  1. Turn on your microphone.
  2. At the bottom of the screen, click Mute on Mute.

Note: For meetings organized through a personal Google account, only the meeting organizer can mute another participant.

 

Why are some sounds reduced in Windows?

When you’re on a Meet video call, Windows reduces noise from other sources. This is not because of Meet but a Windows function.

You cannot be heard on your Mac computer

Overview

Mac computer settings might prevent Meet from using the microphone. If this happens, restart Chrome Browser. If that doesn't work, restart your computer, then increase the microphone volume in your system’s settings.

If using an Apple® Mac® computer, you might need to:

 

 

Enable microphones on macOS Mojave and later

Some Mac computer settings might prevent Meet from using your microphone. 

  1. Go to System Preferences and then click Security & Privacy.
  2. Select Privacy and then Microphone.
  3. Check the box next to Google Chrome or Firefox.

 

Restart Chrome browser

Quitting Chrome might not resolve the problem because it doesn't reset apps or extensions that use your microphone. To do this, restart Chrome Browser. When you restart Chrome Browser, your tabs and windows reopen.

  1. In your browser, enter chrome://restart
  2. Make sure your microphone and camera are turned on.
  3. Rejoin the video meeting.

 

Restart your computer and then check the microphone level

If after restarting your browser you still can’t be heard, restart your computer.

  1. Go to System Preferences and then click Restart.
  2. Sign in.
  3. Go to System Preferences and then click System Preferences.
  4. Click Sound and then Input.
  5. Next to Input volume, move the slider to verify that the level bars move.
  6. Rejoin your Meet video meeting.  

 

Reset your microphone using the CLI (advanced)

Release your computer’s microphone from other apps or extensions that might be using it.

Tip: You may need administrative privileges on your computer to do this.

  1. Go to Applications and then Utilities and double-click Terminal
  2. In the Terminal window, enter sudo killall coreaudiod and press Enter.
  3. Enter your password and press Enter.
  4. Rejoin the Meet video meeting. 

 

Video and audio quality

Use the right peripherals

If audio or video is poor, try the following: 

Turn off the video or join by phone or mobile app

If your computer is old or network performance is poor, join without video or switch to a different device.

Close other browser tabs and apps

Too many tabs and open applications can cause poor video quality.

  1. Close non-essential tabs.
  2. Close other apps.
  3. Reduce the size of the Meet window.
Deactivate VPN software

Your computer or smartphone normally connects directly to Meet. A VPN routes traffic through an additional network location and may delay video transmission to and from your Meet meeting.

  • Temporarily deactivate your VPN and reconnect to the Meet video meeting.
  • If video quality improves, complete the call without VPN.
  • Remember to deactivate the VPN when connecting to future Meet video meetings.
  • Ask your IT or VPN service provider to change your VPN configuration to allow Meet traffic to bypass the VPN. They may need to obtain information on the outbound ports, whitelisted URIs, and IP ranges for Meet. Refer them to the Prepare your network for Meet.
Configure antivirus, firewall, or other security software
  • Software that inspects or alters Meet traffic before it reaches the video meeting may interfere with Meet and may cause poor video quality.
  • Review the options that allow the Chrome browser and Meet traffic to operate without interference. If you run into repeated issues, your admin may need to whitelist specific URLs for Meet to best operate. See Prepare your network.
Improve your Wi-Fi or network performance

Bandwidth issues are a major cause of poor video quality. Even if your video and audio seem fine, other meeting participants may have trouble hearing you or seeing you. Try the following to improve your bandwidth issues:

  • Run an Internet speed test to ensure you have sufficient bandwidth and low latency. Observe the bandwidth and latency over time to make sure you have a stable connection, which is required for high quality video calling. See bandwidth requirements.
  • Use a wired Ethernet connection, if available, to see if the video quality improves.
  • Use the 5 GHz Wi-Fi connection instead of the more heavily used 2.4 GHz band.
  • Hardware firewalls and security devices that inspect or alter Meet traffic before routing it onward may cause poor video quality. Have your admin read Prepare your network.

And finally, consider disabling Quality of Service (QoS) for Meet traffic. Some network equipment uses QoS to prioritize specific types of traffic, and Google Meet also performs network prioritization, which can cause poor video quality when combined with QoS. Temporarily disable QoS for Meet to see if video quality improves. See QoS best practices.

Talk to your system administrator

If you experiencing network issues, your system administrator may be able to help you resolve the issues.Try the following:

  • Ask your system administrator to analyze data from your video using the Meet Quality Tool.
  • In some cases, your corporate network may not be properly configured to access Google’s cloud for the highest quality results. Have your system administrator read Prepare your network.

Meet is unresponsive or unavailable

Check the G Suite Status Dashboard

To see if Meet is experiencing issues, go to the G Suite Status Dashboard.

  • Green icon—Meet is operating normally. Try the troubleshooting tips in this article to resolve issues.
  • Yellow or red icon—Meet is experiencing issues or is unavailable. For ways to communicate until normal operation is restored, see workarounds for known issues.

 

 

Recording meetings

Note: This feature is currently available for meetings organized via a G Suite account.

Cannot find the recording button
  • Confirm that your admin has turned on recording for Meet in the Google Admin console.
  • Verify that you’re using Meet on a computer. Recording is only available for the computer version. 
  • You can’t record if you join only to present, such as from a laptop while already in a video conference room. Join the video meeting first, start presenting, and then record.
  • You can’t record if the meeting was created on a conference room device (such as Meet hardware), or was generated by another process, such as a Chrome plug in. Schedule the meeting in Calendar or be sure a person, and not a device, starts any ad-hoc meetings.
  • If you can no longer record a recurring meeting that used to allow recording, make sure the meeting organizer’s account is not disabled, which also disabled recordings for the meetings they organized. To fix this, delete the meeting from the Calendar event, save it, and add a new meeting code to recreate a meeting as the new owner.

Related topics:

Cannot find the recording

Important: Recording meetings is currently available for meetings organized via G Suite accounts.

  • Recordings must be generated and are not immediately available after the recording ends. 
  • When ready, an email with the recording link is sent to the meeting organizer and the person who started the recording.
  • The recording link is also added to the Calendar event and saved to the meeting organizer’s Meet Recordings folder in My Drive.

Related topics:

My recording in Google Drive says “Still processing”

Important: Recording meetings is currently available for meetings organized via G Suite accounts.

  • “Still processing” means that the recording is still being prepared to view. 
  • To play the recording immediately, select the file and click More More and then Download Download. Double-click the downloaded file on your computer.

Related topics:

I shared the recording with someone, but they can’t download it

Important: Recording meetings is currently available for meetings organized via G Suite accounts.

Make sure you allow others to download your files:

  1. Open Google Drive.
  2. Select the recording file and click Share or Share Share.
  3. In the bottom right, click Advanced.
  4. Uncheck the box next to "Disable options to download, print, and copy for commenters and viewers."
  5. Click Save changes and then Done.

Related topics:

I used to be able to record a meeting but I'm unable to record it today

Important: Recording meetings is currently available for meetings organized via G Suite accounts.

Check with your admin to make sure they have Turned on recording for video meetings. Learn more about Recording a video meeting.

What happens to my existing recordings after the COVID19 features expire for my organization?

Important: Recording meetings is currently available for meetings organized via G Suite accounts.

Recordings will continue to be available in Drive.

Set up and view live streams

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

I can’t find the “Start Streaming” button

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

  • Streaming must be configured before the meeting in Calendar. You cannot add a live stream after the meeting starts since that changes the meeting code used to join. 
  • Streaming must also be turned on by your G Suite administrator. Only participants in the same organization as the meeting organizer can start and stop streaming.

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Viewers can’t access the live stream that I configured

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

  • After the meeting starts, you must click More More  and then Start streaming
  • Also, only viewers in the same organization as the meeting organizer can view the live stream. 

Related topics:

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I want to see viewer stats for a live streamed event

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

Ask your G Suite administrator to provide information about the event using the Meet Quality Tool.

The error message “This stream is not available to your domain” appears

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

  • Streams can only be viewed by users in the same organization as the meeting organizer.
  • Log in using your account from the same organization as the meeting organizer. For example, log out of your personal Gmail account, log back in to your G Suite account for work or school, then try accessing the stream again.
The error message “Waiting for streaming to begin. Please stand by” appears

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

  • The stream must be manually started by the meeting organizer. Ask the meeting organizer to confirm that they started the live stream.
  • This message appears until the organizer clicks More More and then Start streaming on a computer, even if the scheduled meeting time has passed.  

Related topics:

I can watch the video stream, but there is no audio

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

Try the following:

  • Turn up the volume on your computer or phone.
  • Ask the meeting organizer to confirm that they are not muted in the meeting and that audio is working properly within the meeting.
How do I give feedback to the presenter or organizer?

Important: This feature is currently available for G Suite users and is coming soon for G Suite Essentials users.

Contact the presenter or organizer directly. You cannot send feedback to the presenter or organizer directly from the viewer page.

Laptop is overheating

Overview
  • Certain laptops without fans, such as the Pixelbook and Pixelbook Go, may heat up more quickly during a video conference than other laptops with built-in fans.
  • These tips can help keep your device temperature in a normal range and keep Meet running smoothly for your meetings.
Upgrade to the latest version of OS software

If you’re using a MacBook, Windows, Linux, or Chrome device, update to the latest version of the operating system. Often, the latest version will have updates that improve known issues. 

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Disconnect high-definition displays

Disconnecting ultra-high-definition displays (Quad HD, 4K, etc.) can significantly improve performance. If disconnecting isn’t an option, try decreasing the resolution of your current display or connect to a lower-resolution display.

Reduce the number of open tabs and apps

You should see incremental improvement as you close more non-essential browser tabs. This may affect your workflow, so close a few tabs, try some of the suggestions below, and continue to close additional tabs as needed. 

  • Close or pause other apps that may be using CPU or RAM. Consider shutting down virtual machines, which can significantly slow down your system.
  • Chrome’s Task Manager can also help you find tabs that might be using a lot of CPU or RAM. 
  • If all else fails, try rebooting your machine and run as few windows as possible.
Reduce your video quality
  1. After a meeting starts, click More More and then Settings Settings and then Video.
  2. Under Send resolution (maximum), click Standard definition (360p).
  3. Under Receive resolution (maximum), click Standard definition (360p).

This will reduce the bandwidth required for the meeting and also potentially reduce the amount of CPU used to run the meeting on your computer.

Related topics:

Don't overlap your Meet window with other windows

Don’t put another window on top of your Meet window, as window layering can cause more GPU load. Try to instead use half screens if you need to keep a notes doc open during a Meet call.

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Use Spotlight layout

The Spotlight layout in Meet reduces the CPU and GPU workload. To enable it:

  1. In the bottom-right corner of the Meet call, click to open the menu.
  2. Select Change layout.
  3. Select Spotlight

For more information, see Change screen layouts in a meeting.

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