Important: Legacy calls (previously known as Duo) are being upgraded to Meet calls, which contain expanded features like live captions, in-call chat, stackable effects, cloud encryption, screen sharing, and more. As users move over to Meet calling, some legacy Duo calling features are being upgraded, or in a few cases like Family mode, Moments, and Knock Knock, they will no longer be available.
Meet calling is rolling out to users over the next few months. To use the new calling experience as soon as it’s available to you, keep your Meet app up-to-date. When all parties in the call are using the latest version of Meet with the update, they’ll see an in-app prompt explaining that they are now using the new calling experience. Otherwise, the call will default to the legacy calling experience. Once all users are using the updated Meet app, legacy calling will no longer be accessible.
Frequently asked questions
General questions
What is changing?Feature changes
What new features will I have access to?- Send in-call chat messages
- Use live captions
- Use screen sharing
- Stackable effects
- On-the-go mode
- Add ons
- Improved tabled and foldable tablet layouts
- Hand Raise
- Joining ongoing calls without a Google Account (guest joins)
- Premium Meet features depending on your Google Workspace edition or Google One subscription.
The following legacy calling features will no longer be available on the new Meet calling experience:
- Family mode
- Knock Knock
- Moments (alternative is on-device screenshot)
- Mirror mode
- Low light mode (alternative is video lighting adjustment and Portrait touch up for some users)
- Data saving mode (alternative is Meet saver mode)
Meanwhile, Meet calling offers many new features and alternatives like in-call chat, live captions, screen sharing, and more to help people connect with others whenever and however it works for them.
Previously, Duo allowed users to determine if they wanted to be reached by their phone number and/or at their email. Meet calling defaults to being reachable at your email.
To restrict who can call you at your personal account:
- Go to Menu.
- Select Settings
General.
- Turn on Only contacts can call me.
- This will limit your calls to only contacts you have saved at contacts.google.com.
- Learn more about how contacts are saved.
General.This is due to the legacy feature Knock Knock, which shares your incoming video feed in legacy calls. If you are still using legacy calling but you’re calling someone who uses the new Meet calling experience, Knock Knock is not offered. If both you and the recipient use the legacy experience, Knock Knock is available. After all participants have migrated to Meet calling, Knock Knock will no longer be available. Learn more about Knock Knock.
Ringing issues
How come I am not receiving a ring? How come I am not receiving a missed call notification on my device even though someone called me?Contacts
How come my incoming or outgoing call screen says one name, but in the call I see a different name?The incoming and outgoing call screens are using your saved contact information at contacts.google.com. In the call, we are showing that contact’s preferred Google Profile name.
If you haven’t consented to sharing your local device contacts with Google, we won’t be able to show whether a person is reachable or not when you search for them. To resolve this, you can give permission to share your device contacts with Google and they will also be available across all your devices.
To turn on permission to share your device contacts with Google:
- Go to https://myactivity.google.com/devicecontacts.
- Turn on Save contact info from your signed-in devices.
When you interact with people on Google services, you could be automatically saving them as a contact. Learn more about this setting and how to turn it off.
Group calling
How come I can’t add or remove users from a group anymore?New group calling no longer supports adding or removing users directly. Instead, you can start a new group call with the user(s) added or removed.
Web calling
I used to be able to receive and place calls to someone at meet.google.com but I can’t now. Why?During the rollout of new Meet calling on the web, not all users will be immediately eligible. To access legacy calling at any time, you can go to meet.google.com/calling or call from your mobile device. Once we’ve completed the rollout, you will be able to place calls at meet.google.com.
Calling on Nest
I just signed into my Nest but it isn’t ringingNewly registered Nest devices may take up to 48 hours to be able to receive incoming legacy calls, but will automatically be able to make outgoing calls.
Nest devices currently don’t support Meet calling.
Nest devices currently only support legacy calls. If you use your Nest device for legacy calls, you won’t be able to receive the Meet calling update on your mobile device. You can continue to receive legacy calls on your Nest devices and remain in the legacy experience on mobile.
Legacy calling
How come some calls switch back to legacy calling even though I’ve updated my app?This could be due to several factors:
- You have a Nest device associated with your account and these aren’t supported yet for Meet calling.
- New Meet calling hasn’t been released to your region yet.
- The person you’re calling hasn’t received the new Meet calling.
- The person you’re calling hasn’t updated their application.
Phone numbers
How come I can’t verify my phone number?This could be due to several factors:
- The number was entered incorrectly.
- The carrier you are using isn’t supported.
- The verification code was sent to your messages. You will need to enter this code manually into Meet.
Messages
How come I can no longer send or receive messages?Video and voice messages are currently supported on only one account per device and for personal accounts only (not available for enterprise customers).
To move the ability to send or receive messages to a different account:
- Go to Settings.
- Select Calling settings (legacy)
- Remove Calling Account on the account that has messages.
- This will delete all messages on the current account.
- Before you remove your legacy calling account, make sure to export your messages.
- Go to Settings.
- Tap Add Legacy Calling Account to the account that doesn’t have messages.
Child accounts
How come when I call my child the call doesn’t go through?To protect children, underage personal accounts automatically only receive calls from contacts. Make sure you are a contact of your child at contacts.google.com.