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A shared map link is not opening in Google Maps app on iPhone 0 Recommended Answers 54 Replies 274 Upvotes
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My shared map links have stopped working on iPhone. Previously I had shared a link to a map from My Maps and clicking on the link in Safari (or anything else) opened the Google Maps app on the phone, and with it the map I had created. 
Now Google Maps opens but the message comes up "Couldn't open map".
The link is correct, because it is working on a laptop. It was working previously - though I have not checked it for a few months.  Any suggestions?
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I have the same or similar problem. Shared links from My Maps work OK in a web browser or in my iPad (it first opens Drive and then shows the map in Maps), but not in my iPhone. On the other hand shared links from Maps (the same map as shared from My Maps) opens Maps and shows the map fine on my iPhone.

iPhone XR, iOS ver. 12.3.1
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Me too, exactly the same issue.  Was working, now is not.  I have tried using a Bit link but this makes no difference.  The share link works on MacBook but not from iPad of iphone even though it's exactly the same link....something to do with it trying to link to an app maybe?  But this is senseless as most people will use the link from my blog to the interactive map on their phones.   Google, please can you help???
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Likewise, I have the same issue.
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Also, maps built on google's my maps on websites do not open in the app for others.
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I'm also experiencing the same issue. This must be a known bug with Google Maps, Google really needs to fix this.

These are steps to reproduce the issue:
  • Create a Map in google My Maps 
  • Change who has access to "Anyone who has the link can view" 
  • On your iPhone open the Google Maps app  (Ensure latest -  I'm on 5.24.9)
  • Sign Out from Google Maps: 
    • In Google Maps,  tap your profile picture (top right)
    • Tap "Use Maps without an account"
  • Clear Google Maps application Data:
    • In Google Maps, tap Menu (three bars, top left)
    • Tap Settings
    • Scroll to bottom, tap "About, terms & privacy"
    • Tap "Clear application data"
  • Open the a shared map link  in Safari on an iPhone: 
  • This launches "Google Maps" app and displays the "Couldn't open map" dialog (See below)


Hope this helps to find the issue!!
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Hi all,
 
I've escalated this to Google. I'll update here when I know more
 
Cheers
/Erik
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We have just gone into settings/ Privacy / location services/ and for the App Store we selected Always. This fixed it!! Hope this is the same issue as yours. This new age computer “learn-by-trial-&-error” sucks!!
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location share from gmail to gmail u? 
I can think?
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I have a similar problem: any google maps link I click on my iphone only opens up the gmaps app, but without showing the location on the link!!

I am using iphone xr with the latest ios update: 12.4.1(16G102). Issue just popped up today after last night ios update and gmaps app update


So annoying.. please help fix
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I always have that problem that I search for the address and I click it and they send me to my address my home address.
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