Original Poster

Jun 26, 2019

Can't Download Offline Maps

I'm attempting to download maps for offline use. I've done this countless times before but today I'm experiencing a bug. Whenever I go to "custom map" I can set the area I want to download, but in some places, I get a notification at the top, "Please check your network connection and try again." But in other areas, the notification goes away and I'm able to download it as normal. Unfortunately, my entire route seems to be in a "black out zone". I am connected to wifi, attempted at both work and home and nothing has changed.

Any thoughts?

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Directions and Navigation,iOS

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Recommended Answer

Natalia Oyola 3526

Sep 26, 2019

I was able to fix the issue. I am on iOS and this is what worked: Go to settings in the Google Maps app, under "About, terms & privacy" select "Clear application data". Once I that and signed back in to my google maps account, I was able to download the offiline map for the same location that was giving me the issue previously.

Product Expert Alumni Andrew Sawyer recommended this

Original Poster jordanmwhite9 marked this as an answer

Helpful?

All Replies (23)

Jun 27, 2019

I’m having the same problem but it won’t download any maps offline at all. I’ve updated the app, restarted the phone, allowed mobile data. It can access the maps and come up with a route, it can update previous offline maps, so it is connected. But it simply says check your connection and try again when I try to download a new map. I’m guessing it’s a bug at their end.

(I’m on an iPhone, in the UK)

Last edited Jun 27, 2019

Oct 6, 2019

Super. Thanks. The clear app data worked for me thanks!!

User 12445407553063114043

Oct 7, 2019

"I was able to fix the issue. I am on iOS and this is what worked: Go to settings in the Google Maps app, under "About, terms & privacy" select "Clear application data". Once I that and signed back in to my google maps account, I was able to download the offiline map for the same location that was giving me the issue previously."

Worked for me too.

Nazar Tsyhanyuk

Oct 7, 2019

Natalia's suggestion works!

Original Poster

Oct 7, 2019

Thank you so much Natalia!

Alasdair Purkis

Oct 11, 2019

That works! Thanks so much.

Mark Loundy - Product Expert since 2017

Oct 12, 2019

Clearing the app data on iOS worked for me. Thanks!

christopher shirley

Oct 12, 2019

Clearing app data worked for me too. Thank you so much!

Stephenie Nguyen

Oct 15, 2019

Clearing App Data worked for me! Thanks!!!!!!!

Oct 15, 2019

clearing data worked for me but then lost saved locations (want to go, starred, etc). then it asked to use saved locations from google account and that restored by locations and was able to download the maps that I wanted. thanks.

Oct 18, 2019

"Clear Application Data" works only because it deletes all previous offline maps. There must be a maximum number of maps allowed by the application. I have plenty of memory and I was logged in.

User 5306448716644166379

Oct 21, 2019

I am tired of spending hours to upgrade, clean the cache, re-install apps, and restore saved data just because developers do a half-baked job nowadays.

Google developers are supposed to be a cut above the rest, but this doesn't show when using Google Maps. Over and over again I tried downloading an offline map over WiFi just for the app to get stuck in "waiting to Download", or showing no "Internet Connection" when in fact all other apps on the phone connected to the Internet just fine. I deleted all saved offline maps, cleaned the cache, etc. to no avail.

I guess I'll just have to continue using Here Maps instead, which proved to be a much more reliable offline navigation app. Too bad I cannot uninstall Google Maps (and other Google apps I don't use) altogether, since it's part of the Android system on my phone.

Nov 5, 2019

Make sure that you don't have WiFi only selected.

Select the 3 lines in the search bar up at the top.

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