Apr 26, 2019

Location sharing says my husband is offline

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Location (blue dot, sharing, Timeline),Android

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All Replies (12)

Map Wrangler

Product Expert Alumni

Jun 1, 2019

PN JN,

Please do not post your issue in multiple threads. It's inconsiderate for the volunteers trying to help you.

Thank you.

Last edited Jul 22, 2019

Map Wrangler

Product Expert Alumni

Jun 1, 2019

@Melissa Baker 2349,

Has this issue been resolved for you?

Anyone else having a similar problem needs to create their own forum post for their situation as this thread is only for Melissa Baker 2349's case.

Last edited Mar 21, 2020

Jeff Holcomb

Jun 7, 2019

Same problem

April Gilmore

Jun 8, 2019

Same problem in galaxy j7 android. My husband switched phones and now his location in my phone says offline yet everything is on and he can see me and his says I can see him but I cant. Have tried turning things off than back on, reshareing location, ect. Anyone figure this out yet??

Last edited Jun 8, 2019

User 12433618249031856683

Jun 11, 2019

Hi my partner has just got a new phone - it’s a Samsung galaxy e50 and I am on Iphone7 - it’s saying he can see me and his phone is saying I can see him? But I can’t see him, he can see me though. We had no probs when we both had iPhones - but now nothing! We were trying for 3 hours last night to resolve the problem! Can anyone PLEAEE help??? All it’s saying on my phone is he is offline

Craig Barker

Jun 20, 2019

Had this issue but found that adding the phone to the google account made it show up. This was under :https://myaccount.google.com/activitycontrols/location on a desktop.

Amy Wilson 9851

Jun 21, 2019

Do you go to my account on the device they are using or can it be from any device they log into?

Harold Salters

Nov 5, 2019

Has to be the Google account of the person whose Location is showing as Offline. It appears the person should use their laptop/desktop rather than device itself. Make sure you click the down arrow to see device names and make sure box is checked. This is an issue that happened suddenly when the iPhone took an update.

Ciro Santilli

Jan 7, 2020

I got it to work after changing my phone by:

1. Remove old phone from Activity Control device list

2. Add new phone to the list

3. Disable and re-enable sharing

Google, this was bad.

Krista Simonetti

Feb 7, 2020

How do you get it to work if it's a friend with an iPhone who shows on my Google maps as "offline"?

Last edited Feb 7, 2020

User 2572978040782900809

Mar 4, 2020

This also happens when the person sharing their location turns off location, often to save battery.

Sarah Christine

Mar 20, 2020

My boyfriend and I were having this issue as well when he got a new Google Pixel. I could no longer see his location even though according to Trusted Contacts, he was sharing it. We figured out how to fix it by opening Google Maps on his phone and selecting the profile picture in the top right corner. Then we went to the Location Sharing settings. Here, a notice appeared at the top of the screen that said his location was not being shared with a "FIX" button. Once we selected that button, everything is back to normal! Hope this helps others with this issue.