Feb 27, 2025
My Review was removed
"12.5. Absolut unterirdischer Service - Mitarbeiterin meint aus “Scherz” das aus religiösen Gründen und weil die Sonne scheint in Deutschland kein Laptop genutzt werden darf. Das Café war zu 3/4 leer. Der Laptop Raum komplett leer. Ich fragte wieso ich nicht rein kann bzw. ob ich kann weil nur wochentags da steht."
English translation:
"12.5. Absolutely abysmal service – the staff member said, supposedly as a "joke," that laptops are not allowed in Germany for religious reasons and because the sun is shining. The café was three-quarters empty, and the laptop room was completely unoccupied. I asked why I couldn't enter or if I was allowed to, since the sign only mentioned weekdays."
This is my honest experience while visiting this cafe with my girlfriend. I and even asked ChatGPT for advice.
Now, when i try to repost a review, it gets flagged. I have a great standing and great reviews with google normally, local guide 6 or so. So i really don't appreciate my honest reviews being flagged as defamation.
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All Replies (2)
Feb 27, 2025
Hi Riccphoto
Welcome to the Google Maps support forum.
Google has a set of content policies for reviews, and if your review violates any of them, it will not be published. These policies prohibit reviews that are:
- Off-topic or irrelevant
- Promotional or commercial
- Suspiciously perfect five-star floods for a place
- Personal attacks or offensive language
- Hate speech or discrimination
- False or misleading information
- Private or confidential information
If enough users flag your review as inappropriate, it will be removed. This could happen if your review is offensive, inaccurate, or otherwise violates Google's policies.
This can happen when some of your reviews violate the guidelines, including:
Prohibited and Restricted Content or not match with Format Specific Criteria
Feb 27, 2025
Feb 27, 2025
Google uses a combination of machine learning and human moderators to moderate reviews on Google Maps.
Google Have created strict content policies to make sure reviews are based on real-world experiences and to keep irrelevant and offensive comments off of Google Business Profiles.
As soon as someone posts a review, google send it to their moderation system to make sure the review doesn’t violate any of their policies.
If google systems detect no policy violations, then the review can post within a matter of seconds. Their systems continue to analyze the contributed content and watch for questionable patterns. These patterns can be anything from a group of people leaving reviews on the same cluster of Business Profiles to a business or place receiving an unusually high number of 1 or 5-star reviews over a short period of time. The policy-violating content is either removed by their automated models or flagged for further review by trained operators and analysts who conduct content evaluations that might be difficult for algorithms to perform alone, because of that it may takes time to re-publish the content
To learn more about Removed & rejected content for policy violations, you can visit help center:
Prohibited & restricted content:
Tips for posting media to Maps:
Add, edit, or delete Google Maps reviews & ratings:
Only users covered by the European Union’s Digital Services Act (DSA) can Appeal: https://support.google.com/contributionpolicy/answer/12648169?sjid=6690474690692070607-AP&hl=en#zippy=%2Cappeal-a-content-removal%2Cappeal-a-public-posting-restriction
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