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3/28/19
My starred and saved places no longer automatically display on my map 3 Recommended Answers 343 Replies 942 Upvotes
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Last edited 3/30/19
Neither my saved nor my favorited places show on my map anymore since yesterday. I have tried logging in and out of my account on google maps, restarted the app, and switched the visibility of the list off and on again, but it’s still now showing
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3/29/19
Hi Tushar M
 
A few users have mentioned the same problem, and they seem to have fixed it by uninstalling the app and reinstalling it.
 
Could you try that and please let me know how you get on.
 
Thanks
-BeadieJay
Last edited 3/29/19
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3/29/19
I uninstalled the app and reinstalled. The saved locations showed for about 30 seconds and then disappeared after closing the app. Do you have a longer term solution?
Last edited 4/21/19
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3/29/19
Hi Mark
 
I'm sorry that didn't work for you - I'll pass on the details to the Google team and will get back to you when I hear from them.
 
-BeadieJay
 
 
Last edited 4/25/19
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3/29/19
I also have a same problem after new version updated, all place saved disappear. Uninstall and reinstall will show back awhile, when close apps reopen disappear again...
Last edited 4/21/19
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3/29/19
Hi,

I have exactly the same problem
Last edited 4/21/19
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3/29/19
This is happening to me also I need this to be fixed ASAP!!!
Last edited 4/21/19
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3/29/19
me also. please help
Last edited 4/21/19
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3/29/19
2All.
Please, write, what version of Maps and iOS do you have.
Last edited 4/21/19
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3/29/19
Google maps 5.14.3
iOS 12.1.4
Last edited 4/21/19
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3/29/19
_denver_
please, how do i check google map version?
Last edited 4/21/19
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3/29/19
Version 5.14.3
Last edited 4/21/19
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3/29/19
ios 12.2
Google 5.14.3
Last edited 4/21/19
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3/29/19
My another iphone ios 12.1.4, Google maps 5.13.11 no problem. So this phone better don't do any uodate
Last edited 4/21/19
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3/29/19
 
Find your Google Maps app version
  1. Open the Google Maps app Google Maps.
  2. In the top left, tap Menu Menu.
  3. Choose Settings Settings and then About, terms & privacy.
  4. Your Maps version is next to "Version."
Last edited 4/21/19
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3/29/19
Yes it’s the same with mine. I have google maps on iPad and it’s all good but it’s because I didn’t update the app. Looks like it’s the problem within the new update
Last edited 4/21/19
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3/29/19
Same issue
Last edited 4/21/19
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3/29/19
On my iPad - Google maps 5.14.3  & iOS. 12.1.1 has this issue.
On my iPhone - same as above, but no issue (all my saved places are there & visible)
Last edited 4/21/19
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3/29/19
No update was available but I deleted the app and reinstalled as recommended and it was fixed. Thank you!!
Last edited 4/21/19
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3/29/19
My Google Maps is 5.14 and my IOS is version 12.2.
Last edited 4/21/19
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3/29/19
your Suggested fix does not work for me either, any other suggestions on how to fix it.  Also new saves do not show either.
Last edited 4/21/19
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3/29/19
The same for me.   I have tried everything and the starred places will not show on my iphone6+.   they do show in my Saved places list which is NOT hidden.   I really miss the little starred placed on the map.  Is there anything I can do about this.
Last edited 4/21/19
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3/29/19
iPhone 7 same problem I want my fantasy travel map back! It’s also super useful locally.
Last edited 4/21/19
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3/29/19
I have same your problem
Last edited 4/21/19
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3/29/19
I’d have the same problem!
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3/29/19
Can we report this somewhere?
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3/29/19
I also have the same issue..
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3/29/19
Hi, I
have exactly the same problem
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3/29/19
I’ve just deleted and reinstalled and my saved places are all back! 🤙🏻🤙🏻🤙🏻
Last edited 4/21/19
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3/29/19
Same here
Reinstalled several times, works for a bit and vanish again
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3/30/19
5.14.3   I believe this is the version
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3/30/19
Same problem!! I have over 500 places saved around 20+ countries and was relying on GMaps, but I guess I now have to go back to good old documents I control. These companies invade our privacy, sell it, and then leave us without what we bargained for.
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3/30/19
Going on a road trip in two weeks. I really need this issue to be fixed. Any idea when we can expect a solution to this glitch? Interesting side note: Not having this issue on my old iPhone 5.
Last edited 3/30/19
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3/30/19
IPad Mini 4, iOS 12.1.1, which I upgraded to 12.2 tonight in an attempt to solve he problem, which started today.

Saved places display fine on my iPhone 6S, iOS 12.2, and my iMac. 

I’ve tried everything other people have except uninstalling the App. The fact that this happened BEFORE I upgraded to 12.2, and isn’t happening on my iPhone 12.2, tells me that it isn’t an iOS problem.
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3/30/19
This is an addition to my postabove. I just noticed something very odd on my MacBook Pro 2012, OS 10.14.3

The saved places show on the map when Ii’m zoomed WAY out, e.g., I can see the entire country of Romania. HOWEVER, when I zoom in at all, they vanish. (normally I use them to find places in a city). Zoom all the way back out, they reappear. 

On my iPhone 6S, iOS 12.1.4 (correction), the places are maintained regardless of the zoom.
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3/30/19
15.4.3 on iPad Mini 4, where it doesn’t show, and iPhone 6S, where it works fine.

Running it in the browser on my MacBook, where It shows/disappears depending on the zoom level.
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3/30/19
Recommended answer only works if I go to “your places” then to “saved” then to “starred”.  The saved places appears on my maps, but disappear if I close the side pane of starred places.  Better than before I suppose, but not what I want for my trip soon...  Grrrrr....
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3/30/19
Getting Zer GUT
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3/30/19
All solutions tried, and none woking for me... Why do google do updates that creates more pb... 😪
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3/30/19
Same problem here, it’s a nightmare. Please get this fixed asap!
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3/30/19
I was flipping out about this today as I'm on vacation and starred a bunch of things - turning off the "transit" setting fixed it right away - hit the double square? icon upper right and turn off transit, hopefully it'll work for you too!
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3/30/19
Have the same problem since the last update. After you delete and reinstalled the app, the saved place are visible for several hours and then they disappear again. You have to do it over and over again.
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3/30/19
I’m having the same problem 😡
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3/30/19
Same issue for me :(
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3/30/19
I’m having the same problem. I have thousands of precise field locations on my map that I use in place of an OS map. I rely on my map which was hours of painstaking work to create.
Uninstall and reinstall works for a short time. I don’t always have internet where I am though!
Has anyone resolved this?
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3/30/19
Same problems here. I’m on vacation in Singapore and I’m pretty pissed that I can’t easily see the relative positions of all the locations I spent hours researching. Should have gone old school and just circled the locations on a paper map. 😡

Version 5.14.3
iOS 12.2

None of the fixes work for me.
Last edited 3/30/19
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3/30/19
I just restarted my phone (iPhone X) and that seemed to work. I hope it sticks!
UPDATE: it didn’t stick. 😖
Last edited 3/30/19
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3/30/19
Uninstalling and restarting iPhone 6 did nothing... They're still gone in default and satellite maps.
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3/30/19
Have just deleted Google maps on my ipad & re-installed, and all my saved starred places have re-appeared and are staying even after opening & closing the app several times.  Thank heavens for that
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3/30/19
For Iphone, I just restart the phone and the saved places show in the map again. Hope it keeps no change~
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3/30/19
This is stupid version!!!
All my pins of favourite places disappeared from the map on iPhone and IPad!!
I tried to restart it again several times but the results the same,
the function of “show on the map “ for saved places doesn’t work.
Google, it is bad work, the map became not useful and convenient. 
Maps.me can give this service, Google now not.
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3/30/19
I have i phone 7 p after i update the map version i lost all my stared places. What should i do ??
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3/30/19
None of my places are showing on iOS Google Maps app. Signing out doesn’t work. Uninstalling doesn’t work. How does this happen?!
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3/30/19
Will this issue be resolved soon?
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3/30/19
I’m experiencing the same issue. I can see they are still stored but can’t see them all depicted on the map. Good to know I’m not the only one experiencing this. Any updates on how to resolve or when we expect the issue to be fixed?
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3/30/19
Maps version 5.14
iOS version 12.1.4
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3/31/19
Running version 5.14.3 of google maps on an iPhone X IOS 12.2 none of my saved places show up.
Tried all the recommended fixes with no luck. 
How do I report this to google?!
Thanks
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3/31/19
By "base map", do you mean the default map!
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3/31/19
Hi Betsy
 
Yes, I'm sorry, I do mean the default map - I'll change the wording in my post.
 
 
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3/31/19
Is the base map what appears when I first open the App? If so, that was what I ALWAYS saw on my iPad and iPhone, and which, as of just now, is no longer working on my iPad.

I just opened on my iPad and it now showing all the subway stations and routes near my apartment - which it has NEVER done before. I’m not seeing my save pins. How do I turn off that view?

I’m getting my normal view without the subway on my iPhone, which continues to show the saved places on the map.

And remember: on my MacBook, where I’m viewing things in my browser, I see the pins ONLY when I’m zoomed way out, to “entire country” - they vanish when I zoom in.
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3/31/19
I turned off the transit layer on my iPad and am back to base / default. Still no saved place pins.
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3/31/19
Deleted and reinstalled the App. Saved places are showing. I’ll check back in an hour or so to see if they remain.
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3/31/19
Come on Google.  None of the suggested solutions work.  It appears that you rely on Community workaround comments to solve your programming issues.
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3/31/19
Reinstalled it worked. Then disappeared again....
Last edited 3/31/19
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3/31/19
Same situation here
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3/31/19
Same issue for me! Please fix ASAP! This is very important for me: Maps version 5.14.3. IOS 12.1.4
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3/31/19
I reinstalled and installed it. Worked for an hour. Then all gone  Stillwaiting for ur solution!!!
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3/31/19
Is google working on something?! Or just hoping community people to solve it ald suggest somethin?!? Really?? Nothing’s work! Tried all suggested suggestions 3/4 times already! This is unbelievable!
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3/31/19
https://youtu.be/BBEPhy7ruEk

It works for me every time. There is a bug in an update and surely it will get fixed soon. I’m happy there is easy temporary solution. The places seem to disappear after a while of reinstalling app but that is just because you close the app with satellite view.
Last edited 3/31/19
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3/31/19
Hi, thanks for everything's my dear Iranian  zainab good Luck .🍀🍀🌷🍀⚘🍀👑🍀💎🍀🌸🍀💐🍀🌹🍀🌸🍀🌲🍀🌳🍀💐🍀.
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3/31/19
i deleted the app and re-intsalled it. my saved places came back but were gone again within an hour. i have a total of about 200 places saved over 2 lists
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3/31/19
I have this problem too. Deleting and download will show the starred places again, but they disappear after a short time. 

My version of maps is 5.14.3

Using iPhone X

Versión iOS is 12.1.4
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3/31/19
Same problem with me. 
Iphone X
Maps  Ver. 5.14.3
IOS 12.1.4(16D57)
But in my other phone it works fine. 
iPhone 5S
Maps Ver. 5.14.3
IOS 12.1.4(16D57)

Hope you can make a fix soon. 
Thanks!
Last edited 3/31/19
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3/31/19
The markers on my iPhone app disappeared since I last saw them yesterday - I deleted and reinstalled the app and the markers reappeared. 
I closed the app and re-opened - markers all gone again as others have found. 
Changed to Default maps with Public Transport, Traffic, and Cycling turned off, and the markers still missing. 

iPhone 6Plus
iOS 12.1.4
Google Maps v5.14.3
Last edited 3/31/19
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3/31/19
Add me to the list.    Maps 5.14.13 and iOS 12.2.    Hundreds of favorite, starred, and labeled places gone except in list view.   None show on any map, default or satellite included, unless selected one at a time from the list.   Not sure when it changed but has been within the past week for sure.
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3/31/19
Solved... 

Thanks to Dawid, for posting this:


That solves it for now. Close the app without satellite and reopen. Tadaa, pins reappear. Well done, and ipdate probably on monday eve CET.
Last edited 3/31/19
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3/31/19
Do we have any further news? My starred places seem to be there but the stars do not show up anymore in the map! If you click on the specific place, the star is there, but cannot see all the stars within the map as it used to be...
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3/31/19
Its happening for my boss and im trying to fix it too .
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3/31/19
This is so painful trying to find starred and flagged places. Has anyone got a solution? I’ve tried everything and the only thing that worked for less than a minute was deleting the app and re installing.
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3/31/19
My starred and labeled places on my map have been  gone and the only way to see them is if i delete the app and re download it wich is a pain then they go away as soon as i close the app is there any way to fix this because i use this on a daily bases and not being able to see my marked places is an issue.
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3/31/19
Having the same issue. Can’t see icons from any of my lists or saved places in my app.
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3/31/19
*** Edit: this is only a temporary fix. The best solution so far is to select “standard view” (not satellite), then to close and reopen the app. ***

I FOUND THE ANSWER! I had the same problem just yesterday, I was horror shocked. 
1) I uninstalled the app, 2) restarted my phone, and 3) reinstalled the app. 
4) Then hit the top left drop down (menu), 5) tapped my account (the drop down arrow) and 6) tapped the name on my account (as if “selecting the account”). 
All the stars (labels etc) appeared!
I’m not sure if the uninstall and reinstall was necessary looking back on it now.
Last edited 4/2/19
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3/31/19
Just restarting my phone solved the problem for me.
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3/31/19
Same the problem happened with me with my iphone 6 the saved places disappeared, I uninstalled and reinstalled again it appears for a few minutes only, then disappeared again, but in the other android phone still working, i need help please coz I’m depending always on my iOS phone
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3/31/19
I’m having the same issue, it returns after reinstalling and also with all layers turned off
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3/31/19
Uninstalling and reinstalling the App solved the problem for me. It has been almost 24 hours.

Thanks, all!
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4/1/19
My saved places doesn’t appear on the map anymore since the New Update. I have a ton of saved places because I am moving and I have to know what’s around my new town. This is the only map app that I can save places on and this is the best map app I used. I would love to see this get fixed. I have tried everything from logging out, restarting, deleting but nothing works.
Last edited 4/1/19
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4/1/19
This is absolutely ridiculous. Sitting here stranded in a foreign country trying to find a paper map because all the places we marked disappeared (also all public transit stations also gone).
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4/1/19
I'm using iOS 12.1.4, and Google Maps version 5.14.3. Unfortunately I can't uninstall and reinstall right now coz I have offline maps saved and I am traveling, so have poor wifi to be able to reload them.
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4/1/19
Losing pins is really annoying
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4/1/19
Hi there. Could it be that you’re using maps in satellite mode? If yes, put to standard mode and then close. Reopen and the pins should be showing again.
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4/1/19
Restarting Google Map with the default map (no transit/traffic/satellite) works on my iPhone, but it's only a temporary solution. Please fix it soon Google, thanks.
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4/1/19
SAME  PROBLEM! I'm blind now! Must fix ASAP
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4/1/19
I’m having the same problem and opening up the default map isn’t a solution.
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4/1/19
I’ve the same problem, it’s been 5 days and nothing work to get back my starred places!!!
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4/1/19
I’ve been having this same problem. Done everything above and nothing has fixed it. This is really starting to aggravate me. Google needs to remedy this ASAP.
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4/1/19
Uninstalling and reinstalling the iOS app is a very temporary solution to the problem as starred places, labels etc will disappear again!!
Google maps is brilliant but I can’t depend on the app at present.
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4/1/19
Google maps 5.14.3
iOS 12.1.4
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4/1/19
I also been having problems with saving an address, just started last week seems after I downloaded the latest version for google maps.  Please fix use this app for customer deliveries.
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4/1/19
Reinstall the app and keep it as Default “not satellite” without traffic or transit details , it will work.

I am traveling  to London after 48 hours and i was scared about my lost places .. now its solved :)
Last edited 4/1/19
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4/1/19
No no no no NO!  Google, you must fix this!!  I use this feature all of the time.  I will literally be lost without my starred location on my map.  I open the map, click on the previously starred location, then use that as my navigator.  I know I can go to the list of starred locations, but my list is 248 deep.  I cannot practically go through that list with every movement I make.  I have an impairment that keeps me from being able to drive to places I know from memory.  You can’t take away something that worked so well for me.  Please fix this!  Map version 5.14.3. IOS 12.1.4
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4/2/19
Switch out of satellite into default view. Then kill the app and reopen.  Google is aware of issue but this was a quick fix for me.
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4/2/19
Deleted and reinstalling the app worked for me.
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4/2/19
Delete, re-install the app and stay in the map mode  don’t change to satellite/transit nor others. If you change to others, your starred places will disappear afyer you close and reopen the app. Hope this help.
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4/2/19
In my case, all pins including stars have been disapeared on maps. I found that they are saved in the background, but aren't just shown on the map. This happened on my iPhone 7 one week ago, and today my iPad was also infected....
Even if I reinstall Google Map several times, the situation is the same.

Please fix it!
Last edited 4/2/19
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4/2/19
I have no deleted and re-installed Maps 3x. Still losing saved places. Help!!!
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4/2/19
I reinstall, they show back up for 5 minutes and then gone again. Clearly a current issue that needs to be fixed!! Thank you!
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4/2/19
Same problem with my saved places :( anyone got any updates yet as to how this problem is being solved?
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4/2/19
I'm having the same problem. My saved locations disappeared a couple days ago. I uninstall the app & reinstall it and my locations are there for a few minutes then disappear again. I've tried this at least 5 times and same thing happens every time. I use google maps everyday, please help. Is google working on a fix? Least I'm not the only one having this problem as I'm seeing.
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4/2/19
Hi, just to add weight to this thread, I’m having exactly the same issue as described above. Starred places reappear after reinstalling but the soon disappear again. Hope google can sort a fix pdq. Very frustrating when you have loads of places saves ahead of a trip! Thanks all.
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4/2/19
BeadieJay thanks, that worked when followed exactly! Must be these layers on ONLY: ‘default’ layer selected, then ‘Traffic’ layer selected. Then manually close/open google maps. Worked! Brilliant! And then u can select ‘satellite’ layer after re-opened and stars stay!
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4/2/19
Same problem here. So I installed the app. Saved places came back and stays for a while   , when I close app they dissapeard  again. 
Help
Version 5.14
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4/2/19
Same issue GOOGLE PLEASE FIX THIS
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4/2/19
I literally am freaking out.  I have version 5.14.3 on my iphone X it does not work.  On my iphone 6 version 5.10.6 it is showing up.  I use this map for work purposes with all my pins saved.  Can someone push this through to google as an immediate fix?
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4/3/19
Any solution for this issue
Last edited 4/3/19
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4/3/19
Just uninstalled the app and reinstalled it on my iphone using the default map and it seems to work fine
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4/3/19
12.2 and 5.14.3 = no longer able to see the 100s of locations I've set pins for that I ABSOLUTELY NEED for my work. This is crazy because it's literally the only reason I used Google's version of maps and the amount of data entry required for me to fix this software bug is equivalent to when companies first became able to store their documents digitally and hired people to scan/save thousands of filing cabinets worth of paperwork. It's hard to believe a company as wealthy as Google doesn't research the potential of these problems before implementing updates. What's the point of beta testing if you're going to have the mentality of "deal with it when it happens"? Not going to lie, this is the kind of bush league mistake that has impacted my day to day on a scale that will cause me to abandon all things Google if not resolved promptly. Clearly their customers are only important when determining how to get us to use more of their product but their lack of urgency with this proves customer care is not their main focus but a result of their products abilities. The clocks ticking Google, I truly hope you prove this rant to be false. I wish you luck, but only because it benefits me greatly for you to find a fix.
Last edited 4/3/19
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4/3/19
Ok so I have a iPhone Xs, ios 12.2, and Google maps 5.14.3....maybe my rant was a bit of an overreaction because after I changed my map settings to "default" and then tapped on the transit selection I was using so that none of them were selected, then I hit "app switcher" in my "assistive touch" menu and swiped up to clear the app. When I reopened the app with the settings I changed to before clearing fortunately all my pins/saved places showed up again. Although this works for now it still needs to be corrected because satellite allows a visual of the properties and buildings I save, which allows me to be more efficient in my job and was my reasoning for never using a competitor's app, including Apple's version. Thank you for the temp fix but I'll be impatiently awaiting the complete solution.
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4/3/19
I'm having the same issue. Work and home aren't showing on the map when I first open the app either. Even when I ask for transit directions my saved places are still not visible.
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4/3/19
Same issue, I rely heavily on saved places while navigating to sites at work so it’s super frustrating.
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4/3/19
Is this a problem with Apple (iOS) only...???
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4/4/19
Hi all
 
This should be fixed now.
 
Please make sure you update your app to the latest version for the fix to be effective.
 
Thanks
-BdJ
 
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4/4/19
Is 5.14.3 the latest version??  This is the version I have, but still no saved places showing.
Wierdly I have 12.1.1 on my iPhone 6+ & also on my iPad pro and the iPhone still has all my saved places showing but no joy for my iPad.
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4/4/19
The updated fix might be a bit slow to roll out, so if you don't see an update in your  App store, please give it some time and try again later.
 
 
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4/4/19
Mine seems to be back.   Hopefully resolved for good
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4/4/19
I’ve uninstalled and reinstalled, it shows up for a couple of minutes and then disappeared again......
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4/4/19
Saw that we’re being told the problem should be rectified through an update but where is the update please? Nothing has appeared in my iPad updates as yet?
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4/4/19
Ugh I need my stars back (in satellite view)!
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4/4/19
same problems, any solutions so far? :,(
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4/4/19
I can’t see an update for the iOS app in the App Store ?
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