Learn more about Google Maps COVID-19 updates.

/maps/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
How do i stop an old display name from showing on google maps
0
I changed my display name a long time ago.  A dead name for me showed up tooday on my uploaded pictures.  I need this to stop, otherwise I will have to make a new account.  How can this name be purged from google's memory?
Details
Pinned
Locked
Latest Update Latest Updates (0)
Relevant Answer Relevant Answers (0)
All Replies (7)
Relevant Answer
Hi, April Croes
 
Welcome to Google Maps Community Support Forum & thanks for your query.
 
Can you try viewing the photo through an incognito mode of Maps?
Tap your profile icon, scroll down select the incognito mode and check again.
 
----------
 
PS: This is a peer support forum where volunteers answer the queries.
We, volunteers, are users of Google Maps like anyone else.
 
Google employees or representatives aren't reading the posts, usually.
 
The volunteers provide the answers to queries and help & guide the other community members in resolving the problems faced in Google Maps. 
That is based on the information available in the official help documents, experience in Google Maps & experimentations.
marked this as an answer
Relevant Answer
In incognito it shows the correct name.  How do I get my profile to stop showing the other name? I have already cleared all cookies and cache, and checked everywhere I could think of to be sure the old name is not attached to my account? I just can't handle seeing the old name at all.  

Thanks for your help.
marked this as an answer
Relevant Answer
Hi,  April Croes
 
Thanks for your reply
 
I suggest you try once again by clearing the data thorugh the steps mentioned below.
 
  • On your Android phone, open the Settings.
  • Tap Apps and notifications.
  • Tap Show all apps.
  • Tap Google Maps.
  • Tap Storage and cache.
  • Tap Clear storage.
  • Next, uninstall the Google Maps app. If the device doesn't permit uninstalltion, rollback all the updates.
  • Power off the phone & then restart.
  • Install the latest version of the Google Photos app through the Play Store.
Log into your profile & see whether that helps to overcome the current problem.
marked this as an answer
Relevant Answer
Thank you for your response and assistance. It helped fix it on one device (with a trial submission) but not on others. Do you possibly have any other ideas? The one not updated is a relatively new Samsung s21. I cleared all data and cache, removed all updates, rebooted device, installed current update, and the glitch is still happening.
marked this as an answer
Relevant Answer
Hi,  April Croes
 
Thanks for your reply
 
The specified steps didn't work on one device, which is somewhat perplexing.
 
But then, the name is not in Google's memory but in the device memory.

One extreme step would be to factory reset the device. But, one should not go for that unless there is a backup of important data somewhere.
 
However, before going for such drastic action, can you try creating your profile on some different device & then see whether that displays the old profile name?
marked this as an answer
Relevant Answer
I loaded my profile into a new device and it seems to all be well.  However, my husband's 3 week old phone is still having the issue happen.I have searched through contacts, emails, cleared data and cache, uninstalled and reinstalled maps.... nothing seems to work.  If I can't get this fixed, I will have to start over with a new account.  Could there be any other places that I have missed or that I am not thinking of where the name could be captured in his account?  Usually within an hour the name fixes itself to the correct one, but having my dead name show up at all is causing us a lot of stress.

Thanks
marked this as an answer
Relevant Answer
Hi,  April Croes
 
Thanks for your reply
 
I can think of only one option of factory resetting the phone.
However, ensure backup of all the data before going for that.
 
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/maps/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Removed from Updates
Marked as Recommended Answer
Marked as Update
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
Known Issue
Fixed
Marked Fixed
Unmarked Fixed
Unable to mark fixed
Unable to unmark fixed
/profile/0
false
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
76697
false