Aug 23, 2021

Google has the name of my street wrong. How do i go abouts getting this corrected?

I have contacted google maps several times with detailed street plans with the correct names. They never contacted me and didn’t take action to change the names. All Other map firms like tomtom have the correct street name...
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Sep 5, 2021
Hi Crystal,

If you have "given me everything", then you have only submitted one report to Google where you incorrectly used the "Road is private" option to report the name. I am not seeing any screenshots of your other attempts, so I do not know what exactly you reported when you said you "contacted google maps several times with detailed street plans". I am trying to help you get it fixed by asking for your previous reports, but you do not need to do anything that you do not want to do and I will not force you do anything.

Thanks

William
Diamond Product Expert cfanatic recommended this
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All Replies (16)
Aug 23, 2021
Hi Crystal,
 
Could you please provide a link to the street, screenshots of the emails you received after reporting the street, as well as photos of the street signs if Street View imagery is not available?
 
Thanks
 
William
Sep 4, 2021
Hi User 15712630766972784446,

Please create your own thread. If this is for a business you own, please create a thread on the Google My Business forum.

Thanks

William
Sep 4, 2021
WILLIAM…

Google has this roads name as TELLER and the real name of the road is TELLIER  !!! Why is this such a problem where you can’t fix your mistake?! Whenever we order something, or we try to give people directions to our home, we have to tell people that google screwed up and put our street as TELLER and not TELLIER what our correct name of our street is called. We have made numerous attempts to rectify this with google to no avail. We have responded and have given you everything you have requested, from pics, etc. This is ridiculous. For almost 2 years we have been trying to get this fixed. Send someone to look for yourselves that you have the misspelling of our street name. Enough is enough. What else do you want from us?!
Sep 4, 2021
To be clear, I am not Google, nor am I a Google employee. It is not my mistake.
 
If you have reported it correctly, then I am able to forward the details to the Google team and ask them to fix it. Do you have any reports where you reported the road name using the road name field, not the private road option? If you are able to provide them, that would be great and I will have it escalated in no time. 
 
Thanks
 
William
Sep 4, 2021
We have reported it to google. I sent you a copy of the email in this thread. Please escalate it. Like I said, it’s going on 2 years of this.
Sep 5, 2021
Please provide a screenshot of the multiple attempts you have made. On a desktop, you can check the status by going to the menu, then Your contributions, then the Edits tab. On Android and iOS, you can check the status by tapping Contribute at the bottom of the screen, then "View your profile" under your name, then Edits.

Thanks

William
Sep 5, 2021
I am so tired of this. I’ve given you everything. I’ll just post it on social media how incompetent google and whomever helps through this whole process of naming street names are. I have copies of this whole thread that I will share also. Basically, thanks for nothing. Complete waste of time. Why don’t you escalate this like you were supposed to?! I’m done.
Recommended Answer
Sep 5, 2021
Hi Crystal,

If you have "given me everything", then you have only submitted one report to Google where you incorrectly used the "Road is private" option to report the name. I am not seeing any screenshots of your other attempts, so I do not know what exactly you reported when you said you "contacted google maps several times with detailed street plans". I am trying to help you get it fixed by asking for your previous reports, but you do not need to do anything that you do not want to do and I will not force you do anything.

Thanks

William
Diamond Product Expert cfanatic recommended this
Sep 5, 2021
Why do I have to show all my attempts to get the mistake that google made?! This is not my battle. Fix your damn mistake of the name of our street. That’s it, pretty simple. Why do I have to fix your mistake?!
Sep 6, 2021
The report you have provided shows that you used the "Road is private" option, which is not the correct way to fix an incorrect road name. Providing screenshots of your other attempts would be simple. 

Thanks

William
Sep 6, 2021
How about you escalate it like you should be doing. What does a private road have to do with google spelling the road incorrectly?! But yes, let’s continue on with the bs
Sep 6, 2021
Please provide screenshots of your other attempts.

Thanks

William
Sep 6, 2021
Well, unfortunately William, we can’t find the other emails that were sent a year or more ago. However, we did provide you with some previous emails. How about focusing on correcting googles mistake? All of this back and forth over a damn incorrect spelling that google has made. I will now share this and continue on with my life and continue letting people know how if google cannot get a street name correct nor fix it, I can imagine what happens with other products from them. Have a great day!
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