/maps/community?hl=en
/maps/community?hl=en
4/14/12
Original Poster
AbraC

Am I being scammed?


Hi There.  Can anyone give me some advice please?.  Quite some time ago, I put my holiday cottage rental on Google Maps.  To tell the truth, my business wasn't very high up the list and I don't think I got anything from it so I've more or less ignored it.  A couple of months ago I had a call from someone about this listing and I answered a few questions about key words and such.  This week, I've had a call from the same company to say that my listing is about to go live and I have received an invoice and some terms and conditions etc..  I have agreed to pay £239.  The thing is, up until then I had thought that an entry on Google maps was free, or am I just being naive?  They used all of the right words like 'optimising, page ranking' etc. but I don't know if I'm being scammed. Even the company sounds good, Mygoogleuk.  At the time I was convinced and when I checked I found that my business is now towards the top of the maps list.  I don't want to tell them to go away and then find out they're genuine and see my business listing disappear but I  feel really anxious about this.  I've been scammed twice in the last couple of years, once from an advertiser who told me my ad was up for renewal and only after I paid I realised that it was just a directory that I'd never had any dealing with, and once from someone who sold me a non esixtent embroidery machine on Gum Tree.  I always used to think people who got scammed were daft, so I guess I'm daft.  Any advice would be really appreciated.  Many thanks.
Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Was this answer helpful?
How can we improve it?
All Replies (155)
treebles
4/14/12
treebles
Listing of businesses in Google Places is indeed free, but business owners that do not want to deal with setting up their own Places listings and do their own online marketing may hire SEO consultants to manage all aspects of their online marketing.
It seems that they did a good job for you, based on your description of events, but I am curious why they do not have a website where they advertise their own business. I can only find a business portal where their customers can login to conduct business.
Does the invoice contain any other name for the company?
They most likely created a new listing for your business that they have control over it and you do not. If you tell them now to go away they will just deleted the Places listing they created for you. Your original Places listing may resurface.
Could you please provide a link to your Places listing as seen on Google Maps, you can get the link from your places dashboard, take a look at this picture to see the link we need.
Please, provide also the information about your business so we can find it on a Google Maps search so we can compare the two pieces of information.

4/16/12
Original Poster
AbraC
Hi.  Thanks for your reply.  To clarify, I didn't ask this company to do any kind of a job for me, I had listed my business on Google Maps myself quite a long time ago.  The call I had from them was from mygoogleuk.com and it was to do with my entry on Google Maps.  I just assumed it was a call from Google. I had not engaged them for any kind of service and I thought I was paying for an entry on Maps.  I listed my business on there myself, I've never asked anyone to involve themselves in my website.  I was just stupid, I supposed that because it was Google, I was being asked to pay for my entry, I thought maybe I'd had a free trial and now it was time to cough up.  It was only after all of the verbal agreements on the telphone that I got an email which gave me their website at Mygoogleuk.com which is a trading name of Online Platform Management Consultants.  By that time I was in a contract and only when I was trying to get onto the website did I begin to smell a rat.  There just isn't any info on the net about these two companies.  So, I really do believe I've been scammed and have entered into a verbal contract by agreeing over the phone to their questions.  I've been on to Trading Standards, the fact that they misrepresented themselves as Google gives me hope that the contract can be broken.  My business is Avalon Cottage Glastonbury, a vacation rental offering self catering accommodation.  I think the reason it is now high on Google Maps is because it's the start of the holiday season and a lot of people are clicking into my website, I don't think it has anything to do with this company. I can't believe I've been so silly but honestly, I didn't think it was a cold call because it seemed to be from Google - a name I would trust.  By the way, I can't find a link which you asked for to 'my places' listing though I have been clicking around on the dashboard, can you find it just from my business name and location?  Sorry to be thick.  I'm in my sixties and slowing down, I wouldn't have been caught like this a few years ago.  That's assuming I have been caught but as I didn't ask for a service and now have an invoice for a service, it looks like a scam to me. If they have created a places listing for me that is then deleted, that's fine.  If I'm going to have a SEO company, I'd rather choose one locally that I can trust. Thanks again for your help.
Google user
6/7/12
Google user
Hi I have had dealings with  http://www.mygoogleuk.com and found them to be ridiculous- they have taken my money for something which I can do for free. arg
plumber1
7/4/12
plumber1
Hi. I also had a cold call from www.mygoogleuk.com. They claimed to be from Google even after I asked for clarification. After answering a few general questions they gave me an invoice for £300 + VAT for a service I don't want or need. I had believed it was a courtesy call from Google offering advice on how to get more hits on the website. I am refusing to pay and have reported them to Trading Standards. Don't feel stupid about being taken in by them as they are claiming to represent Google who we know don't charge for their services.
You and I did not enter any verbal contract, even though this is what they claim, as they are making unsolicited calls claiming to be someone they are not. There was no mention of any charges until after a few general questions had been answered, which does not constitute a contract. They are still sending me emails and harassing me with phonecalls which I ignore apart from reporting them to Trading Standards. They are clearly a scam - don't let them intimidate you
7/4/12
Original Poster
AbraC
Hi There.  Thanks so much for posting about your experience.  Finally they have gone away, my 'contract' if that is what it was, has been cancelled.  I was so stressed and upset about getting into such a mess that I ended up being really grateful to them for not chasing me for payment.  How pathetic is that?  They are not a genuine company, of course they are not, it is misrepresentation to call oneself www.mygoogleuk.com  when one is nothing to do with google.  At the time I was concerned because my property had such a good page ranking but now I realise that as it was coming up to high season, I was getting an awful lot of hits, and that probably improved my status, not anything that this company claimed to have done.  My new rule is not to deal with anyone over the telephone, I ask for a letter or email, not a problem for a genuine company.  I hope you untangle yourself from their web and send www.mygoogleuk.com  packing.
149 MORE
elaine blackwell
1/14/16
elaine blackwell
Don't go near them!!!!! Mu business went under and they kept invoicing us the company was gone. They are really nasty. bullies.I too have reported them to Trading Standards.
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.