/maps/community?hl=en
/maps/community?hl=en
8/20/15
Original Poster
Asher Salomon

3Dconnexion Technical Support "open a report at Google for this issue"

Dear Mr Salomon,

Thank you for reaching out to 3dconnexion support. We apologize for the problems that you encounter with our newest driver and Google Earth on Mac. The issue is caused by Google who delivers with Google Earth libraries from 3Dconnexion that are outdated. We already contacted Google to correct this but haven’t yet received a response to this. Please make sure you open a report at Google for this issue to make them aware that their users need a fix for this problem.

A workaround for this problem would be to copy the files from the 3Dconnexion library to Google Earth’s library. We can provide instructions to do this, but note that you are doing this on your own responsibility.

In a terminal:
If you want to copy the file in a terminal this would be the command to do it:

cp -r /Library/Frameworks/3DconnexionClient.framework /<PATH>/GoogleEarth.app/Contents/Frameworks/

Note: <PATH> may or may not be “/Applications”; it depends where Google Earth is located on your machine. 

With the Finder: 
If you copy the file within the Finder make sure NOT to move the framework out of its location: /Library/Frameworks/. 
Open the GoogleEarth bundle (“Show package contents”) in the finder. 
Copy /Library/Frameworks/3DconnexionClient.framework to /<path>/GoogleEarth.app/Contents/Frameworks/ via drag + drop while holding the Alt-key when dropping. 


With best regards,

Derrick Warren 
3Dconnexion Technical Support

Community content may not be verified or up-to-date. Learn more.
All Replies (3)
8/20/15
Original Poster
Asher Salomon
SpaceNavigator doesn't work with Google Earth. But there is a work around. See above.
Noisette
8/20/15
Noisette
Thank you for passing this on Asher, hopefully it will help others.

Google are aware of the issue, but we don't have any news about a fix.
Tim Pritlove
10/27/15
Tim Pritlove
Will test this workaround but I want to add that it's really not more than a workaround if it works. Auto Updates won't work and I don't see any reason why this should be as complicated given the fact the the SpaceNavigator has worked with Google Eath for years now.

I urge the Google Earth team to please release a fix for this as all my SpaceNavigators I bought are only in use with Google Earth. It's my primary controller for the software. Thanks.
Were these replies helpful?
How can we improve them?
 
This question is locked and replying has been disabled. Still have questions? Ask the Help Community.

Badges

Some community members might have badges that indicate their identity or level of participation in a community.

 
Expert - Google Employee — Googler guides and community managers
 
Expert - Community Specialist — Google partners who share their expertise
 
Expert - Gold — Trusted members who are knowledgeable and active contributors
 
Expert - Platinum — Seasoned members who contribute beyond providing help through mentoring, creating content, and more
 
Expert - Alumni — Past members who are no longer active, but were previously recognized for their helpfulness
 
Expert - Silver — New members who are developing their product knowledge
Community content may not be verified or up-to-date. Learn more.

Levels

Member levels indicate a user's level of participation in a forum. The greater the participation, the higher the level. Everyone starts at level 1 and can rise to level 10. These activities can increase your level in a forum:

  • Post an answer.
  • Having your answer selected as the best answer.
  • Having your post rated as helpful.
  • Vote up a post.
  • Correctly mark a topic or post as abuse.

Having a post marked and removed as abuse will slow a user's advance in levels.

View profile in forum?

To view this member's profile, you need to leave the current Help page.

Report abuse in forum?

This comment originated in the Google Product Forum. To report abuse, you need to leave the current Help page.

Reply in forum?

This comment originated in the Google Product Forum. To reply, you need to leave the current Help page.