Ask and answer questions about a place

In Google Maps, you can ask and answer questions about the places and business you see. Business owners and others can respond to these Q&As directly. You can ask or answer questions from search on any device, and from Google Maps on Android devices.

Ask a question

In Google Maps

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. Search for a place, or tap it on the map.
  3. At the bottom, tap the name of the place.
  4. To see if someone already asked your question, under "Questions & answers," tap See all questions.
  5. To ask a new question, under "Questions & answers," tap Ask the community.
  6. Optional: To edit or delete your question, tap More More and then tap Edit question or Delete question.

When your question is answered, you’ll get a notification.

In Google Search

  1. On your Android phone or tablet, open Google.   
  2. Search for a place.
  3. Scroll down to the "Questions & answers" section.
  4. To ask a new question, tap Ask the community.

Report questions or answers

Question and answer policies to follow

The content policies listed below play an important role in maintaining a positive experience for everyone using Google products. We need to curb abuses that threaten our ability to provide these services, and we ask that everyone abide by the policies below to help us achieve this goal. Be sure to check back from time to time, as these policies may change. 

Content: We’ll remove content that violates any of the content policies below:

  • Advertising: Don’t use Q&A for advertising. Don’t add links to other websites or phone numbers of a different place. Questions and answers should be a genuine reflection of your experience with a place. 
  • Spam: Don’t spam. Don't include promotional or commercial content, don't post the same content multiple times and don't write questions and answers for the same place from multiple accounts.
  • Phone numbers or email addresses: To help prevent advertising and spammy Q&A, we don’t allow phone numbers or email addresses. If you want to add an updated number or email address use the Report a problem link to report that information instead. Note: If you are a registered Google My Business owner of a listing, you may post phone numbers in your answers.
  • Off-topic Q&A: Don’t post answers based on someone else’s experience, or that are not about the specific place you’re answering about. Q&A aren’t meant to be a forum for general political or social commentary or personal rants. If you would like to report a wrong location or a place closed, please use the Report a problem link to report that information instead of posting a Q&A. Note: Only use the "Ask Question" box to post questions. Reviews and comments will be removed.
  • Keep it clean: Don’t use obscene, profane, or offensive language. We’ll also remove Q&A that represent personal attacks on others.
  • Conflict of interest: Questions and answers are most valuable when they are honest and unbiased. Don’t offer or accept money, products, or services to write questions or answers for a business or to write negative questions or answers about a competitor. If you're a business owner, don't set up stations or kiosks at your place of business just to ask for Q&A written about your place of business. In addition, upvote Q&A in an unbiased manner, rather than a promotional one. 
  • Illegal content: Don’t post Q&A that contain or link to unlawful content, like links that facilitate the sale of prescription drugs without a prescription.
  • Copyrighted content: Don't post Q&A that infringe others' rights - including copyright. For more information or to file a DMCA request, review our copyright procedures.
  • Sexually Explicit Material: We don't allow Q&A that contain sexually explicit material. Do not seek or provide information on content that exploits or abuses children. Questions and answers related to this subject will be removed. Google will take appropriate action, which may include disabling accounts and reporting to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.
  • Impersonation: Don’t post Q&A on behalf of others or misrepresent your identity or connection with the place you’re reviewing.
  • Personal and confidential information: Don’t post Q&A that contain another person’s personal and confidential information, including credit card information, government identification number, driver’s license information, etc.
  • Hate Speech: We don't allow Q&A that advocate against groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.
  • Regulated Goods and Services: Do not use the service to sell or facilitate the sale of regulated goods and services, such as alcohol, gambling, pharmaceuticals and unapproved supplements, tobacco, fireworks, weapons, or health/medical devices.

Tell us about inappropriate questions or answers

  1. Next to the question or answer, tap More More.
  2. Tap Report question or Report answer.

Answer someone’s question

If you know the answer to what others have asked, you can reply to them in Google Maps or search.

In Google Maps

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. Search for a place, or tap it on the map.
  3. At the bottom, tap the name of the place.
  4. Under "Questions & answers," tap See all questions.
  5. Next to the question, tap Answer.
  6. Optional: To edit or delete your answer, tap More More and then tap Edit answer or Delete answer.

In Google Search    

  1. On your Android phone or tablet, open Google.
  2. Search for a place.
  3. Scroll down to the "Questions & answers" section.
  4. Under "Questions & answers," tap See questions.
  5. Next to the question, tap Answer.
  6. Optional: To edit or delete your answer, tap More More and then tap Edit or Delete.

Notes:    

  • The person who asked will get a notification after you’ve answered.
  • If you’re the owner, you need to claim your place on Google My Business to see the notifications.  

See your questions and answers

After you ask a question or provide an answer, you can find that information in your Google Maps contributions.

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. Tap Menu Menu and then Your contributions.
  3. If necessary, at the top, tap and drag the menu bar until you see Q&A.
  4. Tap Q&A.
  5. Scroll your list of questions and answers.

Turn off notifications

You’ll see a message when someone asks about your business and when there’s a question you can answer. You’ll also see when someone answers yours. To stop seeing these messages:

  1. On your Android phone or tablet, open the Google Maps app Maps.
  2. Tap Menu Menu and then Settings.
  3. Tap Notifications.
  4. To stop seeing messages about questions you can answer, tap Your contributions and then turn off Community questions and answers.
  5. To stop seeing messages about your business, tap People and places and then turn off Business listings.
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