If you've been given the wrong directions to a place, you can tell us which step was incorrect.
Note: You can only report wrong directions in some countries and regions.
Report wrong directions
- On your computer, open Google Maps.
- Click Directions .
- Enter the starting point and destination for the route for which your directions were wrong.
- On the left, click on a route description for step-by-step directions.
- In the bottom right-hand corner of the map, click Send feedback.
How Maps chooses a routeTraffic incidents and travel estimates
Maps uses information from two places to show traffic conditions and to choose a route:
- Anonymous data from your phone: If location data collection is turned on, your phone will send bits of anonymous data to Google. This shows your location and helps us to pinpoint traffic jams. Maps uses this information to give you the best route and estimate travel times. Travel times, among other sources, are made by using location data from the past and present.
- Partners: Traffic and incident data is licensed to Google from partners such as governments, non-profits, schools and businesses. Learn more about who partners with Google.
How your data is anonymous
Your privacy is taken very seriously. We combine anonymous data from your phone and other phones so that nobody can pinpoint your device. And your starting point and destination is permanently deleted so that even Google can't see it.
Google Maps gets information to update the map from two sources:
- People who use Maps: People who use Google Maps can let us know when they find problems.
- Partners: Map data is licensed to Google from partners such as governments, non-profits, schools and businesses. Learn more about who partners with Google.