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Steps to report wrong directions

If you got the wrong directions to a place, you can tell us which step was incorrect. 

Note: You can only report wrong directions in some countries and regions.

Report wrong directions

At this time, you can’t report wrong turns from your phone or tablet, but you can report them on your computer.

  1. On your computer, open Google Maps.
  2. Click Directions Directions.
  3. Enter the starting point and destination for the route for which your directions were wrong.
  4. In the bottom right of the map, click Send feedback.

Other things you can report

Your destination wasn’t at the right spot
  1. Open the Google Maps app Google Maps.
  2. Search for a place or tap a point on the map.
  3. At the bottom, touch the place name or address.
  4. Tap Suggest an edit or Report a problem.
  5. Follow the directions on the screen to send your feedback.
Your destination was closed
  1. Open the Google Maps app Google Maps.
  2. Search for a place or tap a point on the map.
  3. At the bottom, touch the place name or address.
  4. Tap Suggest an edit.
  5. Follow the directions on the screen to send your feedback.
Your destination wasn’t on the map
  1. Open the Google Maps app Google Maps.
  2. Search for an address.
  3. At the bottom, tap the address.
  4. Tap Add a missing place.
  5. Follow the directions on the screen to send your feedback.
Lane guidance was wrong
  1. Open the Google Maps app Google Maps.
  2. Search for a place and start turn-by-turn navigation.
  3. In the top left, tap the lane symbol.
  4. Choose the problem you had.

When you send a report to us, we get your approximate location. We don’t gather information like your overall route or where you’re headed.

Important: Don’t try to send your report while driving. Keep your eyes on the road and obey driving laws while driving.

How Maps chooses a route

Traffic incidents and travel estimates

Maps uses information from two places to show traffic conditions and to choose a route:

  • Anonymous data from your phone: If location data collection is turned on, your phone will send bits of anonymous data to Google. This shows your location and helps us pinpoint traffic jams. Maps uses this information to give you the best route and estimate travel times. Travel times, among other sources, are made by using location data from the past and present.
  • Partners: Traffic and incident data is licensed to Google from partners like governments, non-profits, schools, and businesses. Learn more about who partners with Google.

How your data is anonymous

Your privacy is taken very seriously. We combine anonymous data from your phone and other phones so no one can point out your device. And your starting point and destination is permanently deleted so even Google can’t see it.

Places and roads on the map

Google Maps gets information to update the map from two sources:

  • People who use Maps: People who use Google Maps can let us know when they find problems. 
  • Partners: Map data is licensed to Google from partners like governments, non-profits, schools, and businesses. Learn more about who partners with Google.
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