Learn more about Google Maps COVID-19 updates.

Report wrong directions

If you got the wrong directions to drive, walk, or cycle to a place, you can tell us which step was incorrect.

Important: You can only report wrong directions on your computer and in some countries/regions.

Report a wrong step

  1. On your computer, open Google Maps.
  2. Click Directions Directions.
  3. Enter the starting point and destination for the directions that were wrong.
  4. In plain text at the bottom right of the map, click Send feedback.
  5. On the left, open the part of the route where the directions were wrong.
  6. Next to the wrong step, click the Flag Report a problem.

How Maps chooses a route

Traffic incidents & travel estimates

Maps uses information from 2 places to show traffic conditions and to choose a route:

  • Anonymous data from your phone: If location data collection is turned on, your phone sends bits of anonymous data to Google. This shows your location and helps us pinpoint traffic jams. Maps uses this information to give you the best route and estimate travel times. Travel times are estimated based on location data from the past and present and other sources.
  • Partners: Traffic and incident data is licensed to Google from partners like governments, non-profits, schools, and businesses. Learn more about who partners with Google.

How your data is anonymous

We take your privacy very seriously. We combine anonymous data from your phone and other phones so no one can point out your device. Also, your starting point and destination is permanently deleted so even Google can’t find it.

Places & roads on the map

Google Maps gets information to update the map from 2 sources:

  • People who use Maps: People who use Google Maps can let us know when they find problems. 
  • Partners: Map data is licensed to Google from partners like governments, non-profits, schools, and businesses. Learn more about who partners with Google.
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