You can use Ask Maps to manage time-consuming requests such as researching service costs or finding open appointment slots. Ask Maps simplifies your search by gathering information online, completing forms, or calling businesses directly for specific details unavailable online.
Important: Generative AI responses may include mistakes. Learn about generative AI and its limitations.
Who can use this feature
You can use this feature in English if you are:
- Signed in to the Google Maps app on your mobile device.
- 18 years of age or older.
- Located in the US (availability of calling feature varies by state).
To get the best experience, turn on Search Services History.
How it works
- On your mobile device, open the Google Maps app
.
- Under the search bar, tap Ask Maps.
- Enter what you’d like Ask Maps to help you manage. For example:
- “Deep cleaning appointment for an apartment move out.”
- “Pet grooming near me”
- Tap Send
.
- Tap Check for me.
- If Ask Maps needs more details, it may ask a few follow-up questions.
- Decide if Google should call businesses for the details you need.
- Allow calls: If Google calls on your behalf, only the details you shared and confirmed will be provided to businesses.
- Do not allow calls: If you prefer that Google only searches online, in the Ask Maps prompt box, enter “don’t call.” Then tap Send
- Review the details of your request.
- To receive app notifications when your results are ready, turn on notifications.
- Tap Looks good.
- Review your results when they’re ready.
- Web results take a few minutes. Call results can take up to 30 minutes.
- You can leave and return to Ask Maps later. When your results are ready, a blue dot will appear on the thread in your Ask Maps history.
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.Turn agent update notifications on or off
To get notified when Ask Maps results are ready, so you don't have to keep checking the app, turn on notifications.
- On your Android phone or tablet, open the Google Maps app
- At the top right, tap your profile picture or initial
Settings.
- Tap Notifications
- Under “Notification preferences,” select On or Off.
Settings.Tips for using Ask Maps
- If a business listed on Google Maps doesn’t have specific details online, such as appointment availability or current inventory, Google can call them to get answers for you.
- Ask Maps can process multiple requests at the same time. If you provide unrelated details during an active conversation, Ask Maps suggests starting a new thread so each task is handled independently.
- Google only calls for the specific information you've requested, keeping interactions brief, professional, and focused. Business owners can learn more about managing these automated calls.