Issues while using Firefox or other browsers

Warning: Windows 8 users may experience problems with Street View on Internet Explorer or Firefox in the new Windows UI. To resolve the issue, switch to your browser's desktop version.

If you're having trouble using Google Maps with Firefox or other browsers, try the recommendations below to see if any of them resolves the problem:

Reconfigure your browser with JavaScript

If you are running Mozilla Firefox 0.8+ or Netscape 7.1+ on Windows or Mac OS X, follow these steps:

  1. Type about:config in the browser's address bar.
  2. Type image in the Filter field.
  3. Look for the field dom.disable_image_src_set and verify that the value is set to FALSE.
  4. Look for the field network.image.imageBehavior is set to 0 (the default setting). In some browsers, this setting may be named permissions.default.image.

If you continue to experience difficulties, you may want to uninstall any programs or extensions that change the way your browser handles JavaScript. Other users have reported that these programs may affect the ability to view the maps.

Check for security settings, browser plug-ins, and extensions

Some security programs and third-party browser plug-ins are designed to modify webpage content and may interfere with the map display. If applicable, please try temporarily disabling components that may disable our maps in your browser.

If you're encountering a problem where the map fails to load and the status is stuck on " loading...," there may be an issue with your Skype extension. To test, try this link: http://www.google.com/mapfiles/skype_bug.html

If the link provided above doesn't provide an answer, either disable this extension or update your Skype extension to the latest version. To learn more, check out: https://community.skype.com/

Add Google Maps as a trusted site

The easiest and safest way to enable viewing maps in your browser is to add Google Maps to your list of trusted sites in your browser. Here's how:

  • Mozilla Firefox 3.5 and above: While on maps.google.com, click Tools > Page Info > Permissions > Share Location > Select 'Always ask'
  • Firefox 3.1 and below (using Gears): Tools > Gears Settings > Click Remove next to maps.google.com
  • Safari: Go to Safari > Preferences > Privacy > Prompt for each website one time only. If you're on a Mac you may be prompted to enable location services at the system level before you can turn on location services for Safari.

Install the latest versions of DirectX and Adobe Flash Player

Some users have reported that installing the latest version (9.0c) of DirectX has resolved the difficulties they've experienced viewing maps. To install DirectX, please visit http://support.microsoft.com/kb/179113

In order for certain functions of Google Maps to work (such as Street View), you need to have the latest version of Adobe Flash Player installed. To install Flash, please visit http://get.adobe.com/flashplayer/otherversions/

 

You can also check for a solution on our Google Maps Product Forum.