If you see the message 'Couldn’t determine your precise location', you're not in the Google Maps app. You’re using Google Maps through your device’s internet browser, like Chrome or Safari. You’ll see this message because:
- Your mobile Internet browser doesn't have permission to see your location.
- Your location is turned off on your phone or tablet.
Switch to the Google Maps app
To use features like traffic alerts and turn-by-turn navigation, and to help Maps find your location:
- On your Android phone or tablet, download the latest version of the app.
- Open the Google Maps app .
- Tap My location .
- If you see a message asking you to turn on your location, tap OK.
Optional: Keep using Google Maps in your browser
You can decide to use Google Maps on your phone or tablet without installing the app. For best results, share your location with the Internet browser.
Step 1. Turn on your location
- On your Android phone or tablet, go to the Settings app .
- Under "Personal," tap Location. (Depending upon your device, this may be found elsewhere.)
- Turn the switch on.
- Open the Google Maps in your mobile browser and refresh the web page.
- Tap My location .
If you don’t see an error after you open Google Maps, when you see the message about your device’s location, tap Allow.
If you still get an error when you open Google Maps, follow the instructions below.
Step 2. Give Google Maps current access to your browser location
- On your Android phone or tablet, open the Chrome app .
- In the top right, tap More .
- Tap Settings.
- Under 'Advanced', tap Site settings.
- Tap Location turn it on.
- If you see "Location access is turned off for this device", tap the blue words on the next screen, turn on location access.
- If you see "blocked" under "Location", tap Blocked tap any Google sites that you see Clear & reset.
- Open Google Maps in your mobile browser and refresh the web page.
If you're using an Internet browser other than Chrome, look for instructions on that browser’s website.