Find missing emails

If you’re experiencing any of the following issues, you’re in the right place:

  • You can’t find a particular email or are missing a few emails.
  • All the emails in your inbox have disappeared.
  • You aren’t receiving emails that you expect to get in your inbox.

This step-by-step guide will help you find messages that are still in your account and figure out what happened.

The quick answer

See common ways emails go missing
  • Accidentally archiving, deleting, or marking a message as spam.
  • A filter automatically sends messages to Trash.
  • If you access your Gmail messages from other accounts or non-Gmail apps, a setting may be causing messages to go missing from your Gmail.
  • If a lot of messages disappeared from your inbox, it may be a sign that someone has gotten into your account (see below).

This guide will help you figure out if your message went missing for any of these reasons.

If a large number of emails suddenly disappeared, click here

If a lot of emails suddenly went missing from your account without you taking any action, it could be a sign that there's a security issue with your account. Unauthorized or malicious users sometimes delete messages after accessing someone else's Gmail account.

If you think someone may have broken into your account, follow these steps:

  1. Change your password immediately.
  2. Fill out this form to find out whether your messages can be recovered. If you're using a Google Apps account for work or school, contact your organization's administrator for the account.
  3. If your contacts were also deleted, follow these steps to recover your contacts.

If your account wasn't broken into, or if your messages couldn't be recovered, continue with the questions below.

Before you start answering questions

  1. Make sure you’re using a computer to go through the steps.
  2. Click here to open Gmail in a new tab so you can switch between the directions and Gmail.
    Open Gmail in a new tab

Ready to start?

  • Yes, I'm using a computer and I've got Gmail open in another tab.

Did you find your email by searching?

  • Yes
  • No

Do you want to find out why your message was hard to find and help prevent future issues?

  • Yes
  • No

Did you archive or delete the email yourself?

  • I’m not sure, I want to keep investigating to see if my settings are causing problems.
  • Yes, I probably deleted or archived the message myself.
  • No, my message was marked as Spam.
  • No, I didn’t delete or archive the message myself.

Were your filter settings causing the problem?

  • No, my filters weren’t the problem.
  • Yes, I fixed my filters.
  • I’m not sure, I want to keep investigating.

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your filter settings causing the problem?

  • No, my filters weren’t the problem.
  • Yes, I fixed my filters.
  • I’m not sure, I want to keep investigating.

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Did you find your message in All Mail, Spam or Trash?

  • Yes
  • No

Do you want to find out why your message was hard to find and help prevent future issues?

  • Yes
  • No

Did you archive or delete the email yourself?

  • I’m not sure, I want to keep investigating to see if my settings are causing problems.
  • Yes, I probably deleted or archived the message myself.
  • No, my message was marked as Spam.
  • No, I didn’t delete or archive the message myself.

Were your filter settings causing the problem?

  • No, my filters weren’t the problem.
  • Yes, I fixed my filters.
  • I’m not sure, I want to keep investigating.

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your filter settings causing the problem?

  • No, my filters weren’t the problem.
  • Yes, I fixed my filters.
  • I’m not sure, I want to keep investigating.

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Could the message have been deleted by you or from Spam?

  • I’m not sure, I want to keep investigating to see if my settings are causing problems.
  • Yes, I probably deleted the message myself.
  • Yes, my message was probably marked as Spam more than 30 days ago.
  • No, my message wasn’t deleted by me or from Spam.

Were your filter settings causing the problem?

  • No, my filters weren’t the problem.
  • Yes, I fixed my filters.
  • I’m not sure, I want to keep investigating.

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your filter settings causing the problem?

  • No, my filters weren’t the problem.
  • Yes, I fixed my filters.
  • I’m not sure, I want to keep investigating.

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were your forwarding, POP, or IMAP settings the problem?

  • No, my settings weren’t the problem.
  • Yes, I fixed my settings.
  • I’m not sure, I want to keep investigating.

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

What kinds of messages are missing?

  • I found my message.
  • A specific message or a small number of messages that I’ve seen in my Gmail before.
  • Messages that I haven’t received.
  • A large number of emails in my account have suddenly disappeared.

Did the sender receive a delivery status notification?

  • The sender said the message was returned as undeliverable
  • The sender confirmed the message was not returned as undeliverable

Please ask the sender for the details of the bounce message and select the appropriate option below.

  • 'Our system detected an illegal attachment on your message.'
  • 'Over quota' or 'Inbox full'
  • 'Your message exceeded Gmail's size limits.'
  • 'Our servers have detected a mail loop.'
  • 'This Gmail user does not exist.'
  • 'The Gmail user you are trying to contact is receiving mail at a rate that prevents additional messages from being delivered.'
  • 'We weren't able to find the recipient domain.'
  • 'Parse Error: Illegal To: address (invalid domain name)
  • None of the errors above

Which option describes your email address?

  • My address ends with '@gmail.com'
  • My address is hosted by Google Apps and ends with '@mydomain.'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator

Were you able to obtain the full headers from the sender(s)? Full headers have additional information, like 'Message-ID' and 'Received.'

  • Yes, I have the full headers
  • No, I don't have the full headers

Were you able to locate the message using the search above?

  • Yes, I found it
  • No, I can't find it

Which option describes your email address?

  • My address is hosted by Google Apps and ends with '@mydomain.'
  • My address ends with '@gmail.com'

Are you the administrator for your domain?

  • Yes, I'm the administrator
  • No, I'm not the administrator